What to Expect

Epic, Our New Electronic Health Record, Launches October 3

We are excited to launch Epic, our new electronic health record! You may notice us doing things differently, such as using more electronic devices and less paper. As always, your safety is our highest priority and we are here to answer any questions you may have.

If you have an upcoming appointment:

  • Make sure to be at the registration desk no later than 15 minutes before your appointment. This may mean that you need to arrive at the clinic location 20-25 minutes before the appointment, so you can complete parking and entrance procedures before registration. This will help us ensure that your visit can begin on time.
  • Bring your current medication list so we can check our records carefully and make sure everything is correct.

COVID-19: What to Expect for Your Child’s Safety at In-Person Appointments

We’ve made a lot of changes to our facilities to protect our patients, families and staff from covid-19. Every patient is allowed to have a maximum of one parent or caregiver accompany them. Everyone else, including siblings of any age, may not come along. When you come for your appointment, you will see that we’re requiring everyone to wear masks at all times, cleaning check-in and registration desks between visits, screening for symptoms at all entrances and have set up our spaces to encourage social distancing. Watch what to expect at your clinic visit during your COVID-19 (video). Learn more about the rest of the safety measures we have in place.

Clinic Visit

    • Fax us records. Ask your child’s primary care provider to fax us records about your child’s overall health and growth. Our fax number is 206-987-3835.
    • Provide test results related to your child’s condition. Most of the time, the doctor who refers you to Seattle Children’s will send copies of lab results, imaging studiespathology slides and other helpful information. Ask your doctor to send them or bring copies.
    • For new bladder health patients, review the Uroflow Tests (PDF) handout and bring the completed Voiding Log (PDF) and Bladder Health Questionnaire (PDF) to your visit.
    • Learn more about what to do before your appointment.
  • On your first visit, you and your child will meet with several different members of the healthcare team. Here is what you can expect: 

    • Lab appointment. If your child needs a blood test, a nurse will draw your child’s blood or place a thin tube into their vein. This is called an intravenous (IV) line. It takes about 20 minutes. Blood test results take about 1 hour.
    • Meet with your urology doctor for an exam. This takes 20 to 60 minutes. Learn more about the Urology team.
    • Other tests. Your child may need other tests such as X-rays or tests of their blood or spit to look for changes in genes. Some procedures require anesthesia so your child stays still and does not feel pain.
    • Meet other specialists or a social worker. Your family may meet with other specialists who help care for your child, such as an endocrinologistgynecologist or geneticist. You may also meet with a social worker, who helps your family deal with the challenges of your child’s condition. Throughout your child’s care, a social worker will connect you to support services and help plan for a hospital stay, if needed.
    • Get answers to your questions. We will try to answer all of your questions. Please ask if anything is not clear.
    • We will inform your primary care provider. Each provider who sees your child will write notes for your child’s medical chart. We will send a copy to your child’s primary care provider.
  • Sometimes the team will be able to talk with you about a likely diagnosis for your child’s condition at the first visit. But often the diagnosis is not made until after we review all test results. After that, the team will explain your child’s diagnosis and suggest a treatment plan.

    • Test results related to your child’s condition, if your primary care provider has not sent them already. This includes results of lab tests and imaging studies.
    • Medicines or a list of them. Include nonprescription items like vitamins. Include the name, dose (amount) and instructions.
    • Forms you need to have signed by our providers. For example, any school forms.
    • Snacks for your child in case the appointment lasts longer than expected. If your visit is at the main campus, you may prefer to visit the hospital cafeteria.
    • Books, small toys or tablets for your child to play with during their visit. The first clinic appointment may be a longer visit, depending on your child’s needs.
    • Before you leave, we will give you information about what will happen next.
    • Between clinic visits you can call 206-987-2509 if you have questions.
    • If your child needs follow-up visits or surgery, we will schedule those after your child’s clinic visit.
    • If tests are done after your clinic visit, we will call you with test results.
    • If you are a MySeattleChildren’s member, you can check online for some of your results.
  • Call 206-987-2509 as soon as possible.

  • If your child is having a test, these materials can help you prepare them: 

    Learn more about preparing your child for a clinic visit.

  • Find your location in our map and directions section.

    Arrive 15 minutes before your appointment to allow time for registration.

    More information

    For more information on visiting Seattle Children’s clinics, please see Your Child’s Clinic Visit.

Preparing for Surgery

Preparing for a Hospital Stay

Contact Us

For more information, contact Urology at 206-987-2509. If you would like an appointment, ask your child’s primary care provider for a referral.

Providers, see how to refer a patient.

Paying for Care

Learn about paying for care at Seattle Children’s, including insurance coverage, billing and financial assistance.