Remote Access Help

Follow these steps to start using the Okta Verify app. Contact the Help Desk at 206-987-1111 if you have questions.

New phone?

If you already have Okta Verify but change mobile phones, you must start by contacting the Help Desk to have your access reset. Then follow the steps below to set up the new device.

• 1. Download the Okta Verify app on your smartphone (it also works on Android and Apple Watches).

  Visit the app store for your phone and search for Okta Verify (not Okta Mobile). Install Okta Verify on your phone (Apple, Windows or Google).

  You can also use Okta Verify on your Android or Apple Watch. Follow the manufacturer’s instructions for your watch.

• 2. Log into Okta on your computer or workstation.

  After you log into your computer or VDI, visit the remote portal. (You can also reach Okta Verify here.)

  Register using your Seattle Children’s email address and network password. If your email address has changed, you might need to use the original address, such as Bob.Smith@seattlechildrens.org instead of Robert.Smith@seattlechildrens.org.

  While this process is easiest to complete onsite, you can also do it remotely. When you log in onsite, the system may ask for your password again. This is expected and you should enter it.

• 3. Update your Okta account for password recovery.

  If this is your first time visiting Okta, complete the following steps now and you’ll be set to take advantage of self-service options if you have trouble logging on in the future.

  1. Choose a forgotten-password question.
  2. Enter a phone number and add text message verification for password recovery.
  3. Add a secondary email address also good for password recovery.
     • You only need to choose one method for password recovery.
  4. Choose a security image.
  5. Select “Create my account.”

• 4. Set up Okta Verify from your computer or workstation.

  Your name appears in the upper right corner. Click on your name.

  Select “Settings” from the dropdown menu.

  Now that you are logged into Okta and in the Settings window, scroll almost to the bottom of this page to the “Extra Verification” section.

  Select “Setup” next to Okta Verify.

  Select your device type and “Next.”

  A QR code will display.

• 5. Register the Okta Verify app on your smartphone.

  Launch the Okta Verify app.

  Select “Add Account” or the “+” icon to turn the camera on.

  Hold your phone so the QR code fits inside the box on the screen. Once captured, the QR code disappears.

  If you see this image, your phone is now registered to your Okta account and you can close the app.

  You can ignore the 6-digit code on the screen.

• 6. Use Okta Verify to reach the remote portal.

  On a remote computer, laptop or tablet (but not your smartphone), visit the remote portal and enter your email address and network password to sign in.

  Still on your computer or tablet, select “Send Push.”

  Your phone will launch the app automatically. (Tap “Accept” if your phone asks before launching the app.)

  Tap “Approve” on your phone and the remote portal will load on your computer or device.

• Notes

  • If this is the first time you are using this device for remote access, you will need to download and install Citrix. Navigate to receiver.citrix.com and select Download Receiver. Follow the prompts to complete the process.
  • Once setup is complete and you have the app on your smartphone, you easily access and use it on Android and Apple Watches.
  • The Okta Verify code will not work with Gemalto or vice versa. They are separate systems.

  • If you get a new phone, you must call the Service Desk to reset your verification. Then follow the setup instructions in the steps above.

• Other training resources

  • How to Set Up Okta Verify (PDF) includes the above instructions with visual aids.
  • Read the Okta Verify FAQ (PDF).
  • Watch “How to Install Okta Verify From App Store and Set Up Okta Verify” (1:18).

• Can I use the Okta code in place of the Gemalto code?

  No – you cannot use the six-digit code shown in the Okta app in place of a Gemalto code. While they are functionally identical, they are not interchangeable.

• What do I do with my Gemalto network key?

  If you have a Gemalto key, you can recycle it as e-waste or return it to IT Security at the address below.

  To return it to IT Security, please print out these instructions (DOC), attach them to your network key and send it to:

  IT Security
  Seattle Children’s
  M/S S-124
  PO Box 5371
  Seattle, WA 98145-5005