For Patients and Families

Hospital Campus Visitor and Family Guide

Need directions? Wondering when siblings, family and friends can visit? Looking for hospital services like an interpreter? We have quick answers to your most immediate questions.

Hospital Campus Visitor and Family Guide

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Stay in Touch

Here are ways to help family and friends stay connected during your child’s hospital stay:

Create or visit a patient’s website

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We’re Here to Help

• Schedule an appointment

  Learn about insurance requirements, referrals and more before scheduling an appointment.

• Arrange a place to stay and transportation

  Guest Services can help arrange a place to stay and transportation, and provide other neighborhood and other resources for your visit.

• With basic needs during your stay

  In the Family Resource Center, find health information, take a shower, do laundry, enjoy a quiet moment in our family lounge or use the Internet to stay connected.

• Helping your child cope

  Child Life works directly with you and your child to help them relieve tension, express concerns and fears and feel more in control about their visit.

• Provide spiritual, emotional, financial and interpreter support

  Spiritual Care provides crisis and spiritual support, and serves all faith traditions and cultures. Social Work has skilled counselors who get resources for your family during your visit. Interpreter Services provides free interpreters for Deaf and hard-of-hearing and non–English-speaking families.

• You understand and pay your bill

  Billing and Financial Assistance can answer questions about your bill and how to get help paying it. You can also pay your bill online or apply for financial assistance.

• Get your child’s medical records

  Contact us when you need copies of your child’s health information.

• Transition your child to adult healthcare

  Get information and resources about how and when a child moves from pediatric to adult care.