Your Child's Clinic Visit

Preparing for Your Child’s Clinic Visit

Welcome to Seattle Children's! Our clinics offer the region's premier diagnosis and specialty care for short-term illness and chronic conditions.

Whether you're coming in for one or several clinic appointments, Seattle Children's will do everything possible to make sure you and your child feel included, safe and comfortable.

We consider you and your child essential members of the healthcare team. Please ask us questions about your child's visit at any time.

On the pages in this section you'll find easy-to-use checklists and information about coming to Seattle Children's for a clinic visit.

Before Your Visit

  • A MyChart account allows you to manage your child’s care and communicate with your healthcare team more easily. Once you have a MyChart account, you can download the MyChart app by searching for MyChart in the Apple App Store or Google Play. After downloading, search for Seattle Children’s Hospital within the app.

  • Seattle Children’s has its own app, which also includes access to the MyChart mobile app and has information about services and amenities that are available to you once you arrive at your appointment, as well as features like wayfinding and events. You can also use this app to join a Telemedicine visit, within having to download Zoom.

    Get it on Google Play

    Download on the App Store

  • In some cases, your clinic may send you forms or questionnaires to complete before your visit. If you have a MyChart account, any forms or questionnaires that can be completed ahead of your visit may be sent to you through MyChart. There are some questionnaires that may only be completed in clinic, and our staff will let you know about those after you arrive.

  • Learn About Seattle Children’s Facility Charges

    Seattle Children’s bills a facility charge for hospital-based clinic visits. Here’s some important information (PDF) about how these charges affect you. Learn more about your bill and Seattle Children’s financial counseling services and financial assistance program.

  • For some services, Seattle Children’s may be able provide an estimate based on what we know about your child’s treatment and other factors. Learn about insurance and get an estimated cost of care.

    Providers

    Your plan may have a preferred provider list. Our doctors are often listed under Children’s University Medical Group (CUMG). Our nurse practitioners and physician assistants may be listed by their last names or under Seattle Children’s Hospital.

    Referrals

    If your plan requires a referral from your primary care provider, have them fax it to us at 206-985-3121. Make sure we receive the insurance referral at least four days before your visit, or we may need to cancel or reschedule.

    For help, call Seattle Children’s Insurance Processing Department at 206-987-5757.

    Get Any Needed Legal Papers

    Birth or adoptive parents do not need to bring a birth certificate or any other legal papers.

    •  If you are a legal guardian, (not by birth or adoption), we will need to see the legal papers that say so.
    • If you are the parent, but do not have legal custody, we will need to see the legal papers that allow you to make healthcare decisions for your child.
    • If you do not have the legal papers we need to see, call our Social Work Department at 206-987-2760 (voice) or 206-987-5186 (TTY) for help.
  • If your child is aged 10 and above, during their visit you may be asked to step out of the room for a few minutes while a healthcare provider asks your child about suicide risk and safety. You are an important member of your child’s healthcare team, and we respect your involvement in their care. However, this screening is more effective when the questions can be asked in private. Learn more about suicide screening.

    Learn more about suicide prevention

  • Write down questions you want to ask during your child's visit. Learn more about what questions to ask when you are talking with your child's doctor.

  • If you have any religious or cultural beliefs that we should accommodate, please let us know at the time of scheduling or by calling your clinic.

    If you need a wheelchair when you arrive, let us know at 206-987-2260.

    To learn more, visit our Accessibility and Special Needs section.

  • If you are coming from out of town and need help finding a place to stay or transportation in Seattle or Bellevue, contact Guest Services.

  • We’ve made a lot of changes to our facilities to protect our patients, families and staff from covid-19:

    •  At all of our clinics, we recommend that only 1 parent or caregiver accompany a patient to their appointment. However, if 2 caregivers need to come along, we will allow it at this time. Siblings who are younger than 1 year old are also allowed to come along. Siblings of any other age are not allowed to come along, and we do not allow more than 2 caregivers without an exception.
    • When you come for your appointment, you will see that we’re requiring everyone to wear masks at all times, cleaning check-in and registration desks between visits, screening for symptoms at all entrances and have set up our spaces to encourage social distancing.
    • Watch what to expect at your clinic visit during your COVID-19 (video) (en Español).
    • Learn more about the rest of the safety measures we have in place.

Day of Your Visit

  • We require all patients to be at the check-in desk 15 minutes before their appointment. You may also want to give yourself another 15-20 minutes for parking and security screening. If you are late, we may need to reschedule your appointment.

    • Insurance card
    • List of medicines
      • Bring a list of all medicines, vitamins, supplements, and herbs your child is taking. You can also bring the actual medicines, vitamins, supplements, and herbs with you.
      • It is very important you do not give your child medicines from home while at Children’s. Learn more.
    • Any test or lab results and x-rays
    • Play and comfort items
      • Bring a few of your child’s favorite books, games, toys, or music (please also bring headphones).
  • Directions, parking and bus

    For directions, maps, parking and bus information, visit the Maps and Directions page.

    Amenities and clinic-specific information

    For amenities at the hospital campus, see the Visitor Guide.

    For other clinic and specialty information, visit the Clinics and Programs section.

After Your Visit

  • Before leaving, ask your nurse and provider questions to make sure you feel comfortable to care for your child at home. Talk about changes in care, like medicines, therapies or follow-up appointments.

    If your child needs special home care equipment or home nursing, their nurse will help you arrange it.

    If you have questions or need support at home, contact your care team either through MyChart or by calling your clinic.

Learn More About Telehealth (video, 2:51)

In some cases, your child’s clinic visit might be through telehealth. In this video, Dr. Yaniz Padilla explains how telehealth works and what you can expect during your visit. 

Telemedicina en Seattle Children’s (video, 3:24) 

Telehealth Visits at Seattle Children’s, Somali (3:24)