Telemedicine at Seattle Children’s

• Information also available in Arabic, Simplified Chinese, Russian, Somali, Spanish and Vietnamese (all files are PDFs).

Learn More About Telehealth (video, 2:51)

Dr. Yaniz Padilla explains how telehealth works and what you can expect during your visit.

Telemedicina en Seattle Children's (video, 3:24) 

Telehealth Visits at Seattle Children's, Somali (3:24)

We are working to expand the availability of telemedicine across all of our clinics so that we can continue to provide safe care to our patients using virtual tools that have been vetted by our Privacy and IT Security officers as well as the federal government. This page provides information and resources for virtual clinic appointments.

What is a telehealth visit?

A telehealth visit is similar to an in-person wellness appointment with your child’s provider. During the visit, you will talk about your current health concerns and learn what to do.

• Your visit can take place in a location that is the most convenient for you.
• Your provider will use a secure and HIPAA compliant video-based platform to talk with you by computer, tablet or smartphone.
• Your photo and voice will not be recorded or stored.
• Your privacy and rights will be respected and ensured.

Once your appointment is scheduled, it will be available for you to view in your MyChart account. When it’s time to join the appointment, you will use your MyChart account to check-in and sign the necessary paperwork.

Just as with an in-person visit, please remember to cancel your appointment by calling your clinic if you are no longer able to make the appointment time.

How much does it cost?

Just like a regular clinic appointment, your insurance will be billed for the services provided during your telehealth appointment. The bill will include a telehealth admin fee that covers hospital expenses for a telehealth visit that are separate from the cost of the medical provider. You will receive a separate charge from your medical provider for their services.

For more information about billing, read our handout About Your Bill – Telemedicine (also available in Spanish).

If you need an appointment

Follow the usual process of scheduling by calling 206-987-2000. If your appointment should be virtual, we will schedule you for a telehealth appointment if the visit can be done virtually.

If you need an interpreter

If you need an interpreter, we will arrange for one when you schedule your appointment.

Internet Access Resources for Families

If you need access to low-cost internet so you can access your virtual appointment and medical record, send us an email or fill out this form. A member of our team will get in touch with you as soon as possible.

MyChart and Telehealth

Virtual visits require a MyChart account because it helps us protect your privacy and ensure that you can access your appointment and appropriate paperwork in a secure way. With a MyChart account, you can check into your appointment, cancel an appointment, set up a payment plan and much more.

Sign in to MyChart

Need an account? Sign up here

For easier access to your account, download the MyChart app from the Apple App store or Google Play

Learn more about how to use MyChart (PDF)