Room service for families and visitors Family members and visitors of patients who are admitted to the hospital can purchase meals for delivery to their child’s room or unit. Room service is also available for families and visitors of patients at the hospital for dialysis or infusion. Order every day from 6 a.m. to 9 p.m. From inside the hospital, dial 7-MENU.
We accept all major credit cards, applicable vouchers and room service gift cards. You can buy gift cards at the Ocean Gift Shop or Forest Kitchen Express window (Level L1, Forest zone). Cash is accepted at the Forest Kitchen Express pick-up window.
Ocean Cafeteria (Level 7, Ocean Zone)
Daily – 6:30 a.m. to 7:30 p.m.
Grill – 11 a.m. to 7:30 p.m.
Breakfast – 6:30 to 10 a.m.
Lunch – 11 a.m. to 2 p.m.
Dinner – 5 to 7:30 p.m.
Accepts cash, Visa, MasterCard, Discover, American Express and cafeteria gift cards. You can buy them from the cafeteria cashiers.
Forest Kitchen Express (Level L1, Forest Zone)
Daily – 1 to 3 a.m.
Accepts cash, Visa, MasterCard, Discover and American Express.
Starbucks Coffee (2 Locations)
Outside Ocean Cafeteria (Level 7, Ocean Zone). Serves coffee, tea, espresso drinks, pastries, sandwiches, salads, healthy snacks and more.
Open Monday through Friday, 6 a.m. to 6 p.m.
Saturday and Sunday, closed
River corridor near the Frog elevators. Serves coffee, tea, espresso drinks, pastries, sandwiches, salads, soups, breakfast sandwiches, healthy snacks and more.
Monday through Friday, 6 a.m. to 8 p.m.
Saturday and Sunday, 6 a.m. to 8 p.m.
All locations accept cash, Visa, MasterCard, American Express and prepaid Starbucks cards.
Vending Vending machines are on:
Level 7, Ocean Zone, near Ocean Cafeteria
Level 7, River Zone, in the Family Resource Center next to the Frog elevators
Level 3, River Zone, near the Otter elevators
Microwaves and refrigerators There are family lounges on most units with microwaves and refrigerators where you can store food. There also are microwaves in the cafeteria, Level 7 vending area.
Feeding infants Most units have special rooms with breast pumps. Ask your nurse.
Formula For emergencies, formula and disposable bottles are available in the inpatient units. Ask your nurse.
Grocery stores There are a couple of grocery stores nearby. Check out the neighborhood services map (PDF) for more information.
Food deliveries You can have food delivered from nearby restaurants. Find a list under "Neighborhood restaurants" below.
Resources listed are based on price and distance from Seattle Children’s. Inclusion does not imply endorsement. Please call the restaurant to verify hours of operation and delivery service.
Some restaurants within 2 miles of Seattle Children’s
Arranging your stay Arrange for lodging as soon as you find out that you're coming to Seattle Children’s. Some accommodations and financial assistance can take several weeks to arrange.
Bedside Most patient rooms have a sleeper chair or couch where one parent or guardian can sleep at night. Staying bedside depends on the patient's condition, available space and safety. Ask your nurse about the rules for your child’s unit.
Siblings under 1 year old are permitted to spend the night along with caregivers. All other siblings may not stay overnight. See the Visiting section below to learn more.
RV/trailer parking We offer a few RV/trailer parking spots with electrical and water hookups for patient families. These spots are by reservation only and available for parents and caregivers of current patients who meet the eligibility requirements.
You may be eligible to park your RV/trailer at Seattle Children’s if:
You are a legal parent or caregiver of a current patient, or you are a patient of Seattle Children’s Prenatal Diagnosis and Treatment Program.
Your home is at least 45 miles from the hospital’s campus.
You are not a resident of the Ronald McDonald House.
You plan to use the RV/trailer as a residence, in place of other accommodations.
If you meet the eligibility requirements, please call Guest Services at 206-987-9330 to register for a space.
Local hotels – includes medical discount
Hotels are listed based on price and distance from Seattle Children’s. Contact Guest Services if you need help with choosing a hotel or for other lodging options. See Places to Stay in Bellevue (PDF) for options near Seattle Children's Bellevue Clinic and Surgery Center.
We do not endorse or guarantee any of the accommodations listed.
These places offer lodging for longer stays. Monthly rates vary by location, time of year and length of stay. Monthly rates for an apartment in northeast Seattle are typically $2,000 a month. ZIP Codes 98105 and 98115 are closest to the hospital.
Ronald McDonald House
Ronald McDonald House (RMHC) provides lodging for qualified families of patients at Seattle Children’s. RMHC is one block from Seattle Children’s. They provide onsite parking and easy access to the hospital.
Shuttle service is available between Children’s and RMHC. Please call at least 45 minutes before you need a ride.
During the day (Monday-Friday, 8 a.m.-6:30 p.m), call Guest Services at 206-987-9330.
At night (Monday-Friday, 6:30 p.m.-8 a.m.) and on weekends and holidays, call Security at 206-987-2030.
To learn about facilities, cost, guidelines and reservations, visit their website.
Visiting and deliveries
Photo name badges Everyone ages 12 and older will get a photo name badge when they enter the hospital. Families and visitors must wear their photo name badge at all times.
Parents, guardians or caregivers Parents, guardians or caregivers are not considered visitors and may be with their child (see above). If your child is admitted to a shared (double) room, 2 parents or adult caregivers can stay overnight.
Staying overnight Staying at your child’s bedside depends on their condition, available space and safety. Ask your child’s nurse. Two parents or adult caregivers may spend the night. Siblings under 1 year old can spend the night in most circumstances except:
Your child is COVID positive or has another significant infectious disease that could put the baby at risk.
Your child is staying in the Special Isolation Unit.
When you must be away If you cannot be at the hospital, talk with your child’s nurse. The unit coordinator can help you choose 4 adults who can be with your child while you are away.
Number of visitors Up to 4 parents, guardians or adult caregivers are allowed. Siblings under 1 year old are also allowed, except if the patient is COVID positive or has another infectious disease that could put the baby at risk. Anyone who is sick or who has been exposed to COVID-19 or another illness of public health concern is not allowed in any part of the hospital.
Flowers, balloons and gifts Gift deliveries from outside vendors are delivered to the hospital entrance desks and the delivery is logged. For questions about a delivery, call the entrance desk’s main line at 206-987-3360. For health reasons, some units restrict what patients can receive:
Entire hospital: Only Mylar (foil-type) balloons are allowed
Intensive care units: No balloons, live flowers or plants
Cancer and Blood Disorders Center - Inpatient: No live flowers
Food You can have food delivered from nearby restaurants. Visit our neighborhood restaurants section for more information.
Showers, laundry, toiletries, basic needs Take care of your basic needs at the Family Resource Center. There are private showers with towels, toiletries, laundry, lockers and more. To learn about more services at the FRC like health information, massage, free coffee and tea, computers and more, visit the FRC page.
ATM (cash machine) Cash machines are available between the Ocean Cafeteria and the Ocean 7 entrance desk and by the vending machines on River 3. There is no fee to use the ATM, though your own bank may charge one.
Strollers, carts and wagons Available for loan at the entrance desks. For wheelchairs, see "Accessibility and special needs" below.
Diapers In an emergency, you may get diapers at the clinics, entrances or the inpatient units.
Smoking shelter Outside the River entrance; open 24 hours. Smoking is only allowed in the shelter.
Gift Shop (Level 7, Ocean Zone) Sells cards, gifts, Mylar balloons, toys, books, magazines, candy, toiletries, calling cards, stamps and more. For more information or to order a gift online, visit the Gift Shop page.
Nursing-mother rooms Most units have special rooms with breast pumps. For questions about pumping breast milk or breast-feeding, talk with your child’s nurse or ask to speak with a lactation consultant.
Entertainment and recreation
Seattle Children’s isn't like home, but, as much as possible, we want our patients to participate in familiar play and teen activities.
If your child is staying in the hospital, ask your nurse about therapeutic play programs or visit Child Life.
Looking for something fun to do at the hospital? Here's what Seattle Children’s has to offer:
Inpatient Playroom (level 4, Mountain zone) The Inpatient Playroom is for patients staying in the hospital, and their siblings. It has toys, books, movies, crafts and games you can take to your child’s room. It also has an outdoor play area and special activities in the playroom. When available, volunteers can come to your child’s room to read or to play with them during playroom hours. Visit the Child Life page to learn more.
Teen Zone (level 4, Mountain zone) The Teen Zone has movies, Xbox®, a foosball table, computers, evening activities and special events for patients staying in the hospital and their siblings age 12 and older. Visit the Child Life page to learn more.
Saturday and Sunday: 9:30 a.m. to noon and 1:30 to 4 p.m.
Clinic Playroom (level 6, Ocean zone) The outpatient clinic playroom is currently closed. We are available to provide support on a case-by-case basis. To inquire about availability, please call 206-987-3440.
See a flyer (PDF) of hospital and neighborhood activities.
Entertainment passes Inpatients and their families may request passes to the aquarium, zoo, sporting events and movie theaters. When passes are available, they are given out on a first-come, first-served basis in the Family Resource Center, level 7, River zone.
Local phone calls Courtesy phones are near entrance desks and in the Family Resource Center (level 7, River zone) for local phone calls.
Calling from outside Children’s If you are calling your child or another patient's room from outside Children’s, call 206-987-2000 and ask for the patient by name, not by room number. Calls are transferred from 8 a.m. to 8 p.m.
Deaf and Hard-of-Hearing For information about TTY, videophones and other services, see Accessibility and Special Needs.
Phone cards Phone cards are sold in the gift shop (level 7, Ocean zone).
Cell phones Cell phones and related devices should not be used within 3 feet of any operating medical devices like cardiac monitors, ventilators or IV pumps or EEG equipment. Check with your nurse if you have questions. Reception is poor in many places. Try lobby areas and outdoor patios.
Internet and Computers
Free, high-speed wireless access (Wi-Fi) Wi-Fi access is in all inpatient rooms, family lounges, Ocean Cafeteria (level 7, Ocean zone) and the Family Resource Center (level 7, River zone). You do not need a password. For questions, call the Family Internet Helpline at 7-5711.
Computers There is free, 24-hour access to computers with Internet, Microsoft Office, health information resources and printers in the Family Resource Center (level 7, River zone). There also are computers in most family lounges on the units.
Faxing If you need to send or receive faxes, please go to the Family Resource Center for help.
Mail You can drop off stamped mail on any unit or in the Family Resource Center.
For patient mail: Patient’s Name (first and last) Seattle Children’s Hospital Room # _____ P.O. Box 5371 Seattle, WA 98145-5005
Faxes and copies Faxes and copies can be made at the unit desk on your unit or in the Family Resource Center (level 7, River zone).
Notaries There are free notary services. You must have a current government-issued picture ID. Contact the Family Resource Center. Phone: 7-2201.
Accessibility and special needs
Please let our staff know what resources you need before your child's clinic visit, hospital stay or surgery.
Deaf and Hard-of-Hearing Services
When scheduling an appointment, let them know you need an interpreter.
When you are here, you can request an in-person interpreter, or we have video interpreting services available 24 hours a day.
Interpreter Services We provide free interpreting for languages other than English, Deaf and hard-of-hearing patients and families.
To reach a department, clinic or medical provider, call the interpreting line at 866-583-1527 (toll-free) and give the name of the person or extension you need.
When making an appointment, ask your scheduler for an interpreter.
During an inpatient stay, ask your nurse.
Disabled parking Available in Ocean parking, on Helen Lane near the River entrance and in Emergency Department parking. For a campus map and parking information, see Parking and Entering.
Wheelchairs We provide wheelchairs, carts, wagons and strollers for patients and families to use while in the hospital. Ask at any entrance desk.
If you need a wheelchair when you arrive, call 206-987-3360 to reserve one ahead of time.
Family restrooms and large changing tables There are two family restrooms to meet the needs of families with children too large (over 30 pounds) to diaper or change using the baby changing stations located in the public restrooms. Each room has a toilet, sink and large platform.
Between the Frog elevator and vending on level 3, River zone
Across from the entrance desk on level 7, Ocean zone
Service animals Service animals are welcome at Seattle Children’s Hospital and all clinics. Service animals are not pets, companion animals or therapy dogs. We apply the Americans with Disabilities Act (ADA) requirements, which define a service animal as “one that is trained to do work or perform tasks for the benefit of a person with a disability.” These animals do not need special permission to come to Seattle Children’s.
Bike parking Bike parking is available at River Circle near the River entrance, at the Ocean 7 staff entrance off of Penny Drive and near the Ocean 8 entrance.
Seattle Children’s complies with applicable federal and other civil rights laws and does not discriminate, exclude people or treat them differently based on race, color, religion (creed), sex, gender identity or expression, sexual orientation, national origin (ancestry), age, disability, or any other status protected by applicable federal, state or local law. Financial assistance for medically necessary services is based on family income and hospital resources and is provided to children under age 21 whose primary residence is in Washington, Alaska, Montana or Idaho.
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