Psychiatry and Behavioral Medicine

What to Expect

COVID-19: What to Expect for Your Child’s Safety at In-Person Appointments

We’ve made a lot of changes to our facilities to protect our patients, families and staff from Covid-19.

Visitor restrictions at all our locations

At all of our clinics, we recommend that only one parent or caregiver accompany a patient to their appointment. However, if two caregivers need to come along, we will allow it at this time. Siblings who are younger than 12 months are also allowed to come along. Siblings of any other age are not allowed to come along, and we do not allow more than two caregivers without an exception.

  • When you come for your appointment, you will see that we’re requiring everyone to wear masks at all times, cleaning check-in and registration desks between visits, screening for symptoms at all entrances and have set up our spaces to encourage social distancing.
  • Watch what to expect at your clinic visit during COVID-19 (video).
  • Learn more about the rest of the safety measures we have in place.
    • Create a MyChart account. Create a MyChart account for your child to complete pre-appointment check-ins before their appointment, access their lab results and send messages to your child’s providers. If your child is 13-years-old or older, they may create their own MyChart account.
    • Complete online information forms. Once you have created these accounts, you will need to log in and complete forms. We will use this information to prepare for your upcoming visits and to monitor your child’s progress.
    • Understand your insurance coverage. Insurance coverage for mental health services is different than for medical services. Learn more.
    • Complete and bring the Authorization to Exchange Patient Health Information Form (PDF). Please use this form to give permission to your child’s school or other community health or mental health providers to allow them to release information to our clinic and providers. If the patient is age 13 or older, their signature is required in addition to the legal guardian signature.
    • Learn more about what to expect at your visit. Read about outpatient mental health treatment (PDF).
    • Arrive 15 minutes early to get your photo name badge and check in for your appointment.
    • Arrive 1 hour before your appointment if you have not completed the online forms. We will help you log on to a computer to complete these before the session.
    • Copy of your insurance card(s)
    • Test results from clinics other than Seattle Children’s (includes school and other evaluations or reports)
    • Contact information for primary care provider, school, therapist or other psychiatric providers
    • Assistive devices your child uses, if they relate to the reason for your visit
    • Your child’s medicines
    • Something for your child to do while they wait, such as a book, iPad (or other handheld device) or other quiet activity. During the visit, your provider may want to meet separately with you and/or your child.
    • Evaluation sessions: Evaluations usually include multiple appointments. The first appointment is about 90 minutes. Follow-up sessions range from 45 to 60 minutes.
    • Therapy sessions: 45 to 60 minutes
    • Medication management sessions: 45 minutes
    • Group sessions: 60 to 120 minutes, depending on type of group
  • In accordance with current COVID-19 protocols, we ask that only 1 parent or caregiver accompany the patient to their appointment. Siblings younger than 1-year-old can also come to the appointment.

  • Call 206-987-2164, option 1. To cancel, call at least 24 hours before your appointment.

    If you miss or cancel an ongoing treatment visit with less than 24 hours notice 3 times, we may not be able to serve you in our clinic. We can refer you to other mental health providers in the community.

    • If you are more than 15 minutes late for your appointment, we may need to reschedule for a different day.
    • If you miss or cancel a new patient visit, your referral will remain open, but any future appointments will be canceled. Please call us if you want to reschedule the appointment at 206-987-2164 and select option 1.
    • If you miss two appointments and don’t contact us within a week to reschedule, your referral will be closed.
  • Find your location in our map and directions section.

    Arrive 15 minutes before your appointment to register.

Telemedicine at Seattle Children’s

You may be offered a telehealth (virtual) appointment. Learn more.

Interested in participating in research?

Even if we do not have space for new patients in our clinics, your child may be able to participate in research. Learn more about our research projects.

In a Crisis?

If your child or family needs help right away, call your mental health crisis line or text HOME to 741741.