Interpreters' Orientation to Seattle Children's
The purpose of this online orientation is to share pertinent information with contracted interpreters accepting assignments at Seattle Children's Hospital. The information will provide context as you work with patients, families and staff. It is a requirement of Det Norske Veritas (DNV) to provide an orientation to interpreters. By the conclusion of this orientation, you will be able to:
- Describe Seattle Children's expectations regarding professional conduct for contracted interpreters.
- Outline Seattle Children's safety precautions for contracted interpreters.
- Define privacy and confidentiality requirements for contracted interpreters.
Seattle Children’s Mission
We provide hope, care and cures to help every child live the healthiest and most fufilling life possible.
Seattle Children’s Code of Conduct
- We strive to deliver the highest quality care to our patients.
- Integrity, both personal and professional, is and always has been our most important asset.
- We demand ethical conduct in all our activities.
- We care not only for the end result, but also how we achieve that result.
- Our relationships with our patients, other professionals and our vendors are essential to our business. They must be built upon credibility and mutual respect.
- When confronted with a choice, we do the right thing.
- When in doubt about the rules, we ask.
- We are committed to an environment that fosters communication and partnerships among patients, families and staff.
- We strive for excellence in family-centered care, cultural competency and workplace satisfaction.
- We act in accordance with Seattle Children’s Standards for Service Quality: Accountability, Respect and Teamwork.
Interpreters are expected to dress in a neat, clean, professional appearance at all times. Closed-toe shoes are required in patient care areas. The following are not appropriate:
- Clothing that is revealing and does not portray professional modesty (i.e. plunging necklines, bare midriffs, miniskirts, see-through clothing, etc.)
- Underwear-style T-shirts or shirts with writing, cartoons or advertising not appropriate for the workplace
- Sweat suits (nylon or fleece)
- Summer shorts
- Baseball caps or other casual hats
- Blue jeans
Do not use perfumes and/or colognes. Some patients and staff are sensitive or allergic to these fragrances.
Maintaining Professional Relationships
Introduce yourself as the interpreter to the families and providers.
- Reviewing, filling out or signing forms or documents for patients or families (only interpret what is said about forms or documents)
- Staying in the exam room when a member of the healthcare team is not there (wait outside the room)
- Using a cell phone, text messaging and answering pages during the encounter
- Marketing yourself for future assignments with a family or provider
- Receiving gifts from patients and families
- Sharing personal information, problems or contact information with patients or families (including phone numbers, addresses and email)
- Offering or providing transportation to patients or families
- Discussing religious and/or political beliefs with patients or family members
Interpreters are expected to arrive on time to their assignments. Please give yourself enough time to manage traffic delays, parking and the badging/registration process.
Stay in the registration area until you meet the patient.
If the patient is late, interpreters are to wait 30 minutes after the scheduled appointment time before asking staff to check them out.
Important: When coming to Seattle Children's Emergency Department, please inform the receptionist at the front desk how much time you have available for that assignment. Also, give the nurse 30 minutes' notice before you need to leave. This will help us make arrangements for continuity of service to our patients.
If You Need to Cancel
Contact your agency with as much advance notice as possible.
All agency or contracted interpreters are required to get a Seattle Children's identification badge upon each visit at a visitor registration desk. The badge is to be displayed at all times where others can easily see it and the picture should not be covered by pins, stickers, buttons, etc.
Privacy and Confidentiality
Protecting patient privacy is part of Seattle Children's commitment to family-centered care with the highest possible ethical standards. At Seattle Children's everyone is responsible for protecting patient privacy, including all staff, employees, temporary staff, consultants, contractors, agency interpreters, physicians and community providers, residents, students and volunteers. Seattle Children's has adopted the following privacy principles:
- Honor the trust placed in you to maintain the privacy of patient health information.
- Respect and support the privacy rights of patients and their families.
- Be accountable for understanding and following our privacy policies and procedures.
- Access and use only the patient and family information that you need to know to do your job.
- Share patient and family information on a need-to-know basis.
- Always provide the information needed to deliver high-quality care.
Guidelines for infection control should always be followed:
- "Gel in – Gel out": Always wash hands or use liquid disinfectant when entering or leaving a patient's room.
- Stay home if you are sick.
- Follow instructions on patient doors, such as "mask and gown required."
Read our Interpreters’ Isolation Education document before you begin interpreting for our patients and families. A link to this document is at the end of this orientation page.
Safe Work Environment
Seattle Children's strives to maintain a safe environment for the benefit of everyone. Behaviors that threaten anyone on the premises are unacceptable at Seattle Children's. These behaviors include, but are not limited to:
- Verbal and physical harassment
- Verbal assaults (including yelling, screaming and abusive language)
- Physical assault
- Written threats or "hate mail"
- Vandalism and property destruction
- Coercive verbal confrontations
- Any other actions that cause others to feel unsafe at Seattle Children's
If you have any safety concerns, please contact the charge nurse or clinic manager through the unit coordinators or call Security at ext. 7-2030.
Chosen Names and Personal Pronouns
To ensure inclusive communication and to reflect our commitment to Equity, Diversity and Inclusion (EDI), Seattle Children's developed guidelines for using language that avoids assumptions of gender and is inclusive of gender-diverse and transgender youth. Our care teams are expected to look for names and pronouns in the electronic medical record and use them in every interaction. As agency interpreters at Seattle Children’s, we want to make you aware of this new process and give you the tools you need to follow our new standard of care.
Why are we making this change?
Related to our values of equity and compassion, we are doing this to show respect to our patients and families who are transgender or gender diverse or present in a way inconsistent with heteronormative or binary gender norms, reduce harmful labels, and create a culture that empowers and values the unique needs of our patients and families. When gender binary terms exclude patients and families, it can result in communication barriers, psychological harm, and at worst misdiagnoses, health disparities, bias and discrimination.
Please read our Personal Pronoun and Chosen Name Presentation for more details.
Contact Information, Map and Directions
Seattle Children's Hospital is located at 4800 Sand Point Way NE, Seattle, WA 98105 (map and directions).
Main telephone numbers:
- Switchboard, 206-987-2000
- Toll-free, 866-987-2000
- Driving directions, 866-987-2226
- Interpreter Services, 206-987-5010
Hospital Campus Parking
All contracted interpreters must use valet parking Monday through Friday, 7:30 a.m.–4 p.m. This includes all ED interpreters. The valet service is free. Please email Jim Sawyer or call him at 206-987-6213 with any questions.
Due to neighborhood zoning agreements, parking off-site in local neighborhoods is not permitted and may result in your vehicle being towed. In an effort to have positive relationships with our Laurelhurst neighbors, your understanding of this is appreciated.
Disabled parking is available on levels 6, 7 and 8 of Ocean parking and on Helen Lane near the River entrance.
Where to Meet Patients and Providers
For outpatients: After obtaining your visitor badge, go to the assigned registration area.
For inpatients: Go to the assigned inpatient unit and ask the unit coordinator to inform the patient's nurse you have arrived. If you need assistance to get to the unit, ask the entrance coordinator located at all entrances to direct you.
For day surgery patients: Go to the Ocean 6 entrance desk.
Emergency Department: Go to the Emergency Department's front desk lobby.
Between 8 p.m. and 6 a.m. access to the hospital is through the Emergency Department (ED). Please sign the interpreter log at the ED front desk lobby.
After interpreting, please check with the nurse before you leave. There may be other providers coming to meet with the patient and family.
Hospital Campus Waiting Areas
Agency-contracted interpreters are welcome to wait in the Ocean Cafeteria (level 7) or River Starbucks (level 3) when conducting hospital business. Please refrain from using the family waiting areas and do not use computers, copier machines and other equipment intended for patients and staff. The Family Resource Center is for family use only.
Hospital Campus Food Services
Food service areas include the Ocean Cafeteria on level 7, River Starbucks on level 3 and the Forest Starbucks on level 1.
Please refrain from eating in restricted areas, including the following:
- Surgery Center
- Exam rooms
- Inpatient rooms
Some patients are required to fast before procedures and seeing others eat or drink can make the situation more difficult, especially for young children.
Comments and Concerns
We appreciate feedback, suggestions and knowing your concerns. To share your comments, compliments or best practice suggestions, please contact us in one of the following ways:
- Email Interpreter Services
- Email Family Feedback
- Fill out a comment card available in any elevator lobby or patient care area.
Your comments may be anonymous.
Thank you for completing the interpreters' orientation to Seattle Children's. Please let your agency know that you have completed this orientation. Whether you interpret here one time or often, we hope you enjoy your work at Seattle Children's and value your contribution.
In order to complete your orientation, obtain your required certificate of completion and begin interpreting for our patients and families, you must read our Interpreters’ Isolation Education PDF.