What to Expect
Epic, Our New Electronic Health Record, Launched October 3
We are excited to launch Epic, our new electronic health record! You may notice us doing things differently, such as using more electronic devices and less paper. As always, your safety is our highest priority and we are here to answer any questions you may have.
If you have an upcoming appointment:
- Make sure to be at the registration desk no later than 15 minutes before your appointment. This may mean that you need to arrive at the clinic location 20–25 minutes before the appointment, so you can complete parking and entrance procedures before registration. This will help us ensure that your visit can begin on time.
- Bring your current medication list so we can check our records carefully and make sure everything is correct.
Your family members will be accepted and treated with respect. We will call you by your preferred name and pronouns. Your preferences will be part of your medical record.
COVID-19: What to Expect for Your Child’s Safety at In-Person Appointments
We’ve made a lot of changes to our facilities to protect our patients, families and staff from covid-19. Every patient is allowed to have a maximum of one parent or caregiver accompany them. Everyone else, including siblings of any age, may not come along. When you come for your appointment, you will see that we’re requiring everyone to wear masks at all times, cleaning check-in and registration desks between visits, screening for symptoms at all entrances and have set up our spaces to encourage social distancing. Watch what to expect at your clinic visit during your COVID-19 (video). Learn more about the rest of the safety measures we have in place.
Things to Do Before Your Appointment
- We recommend you establish care with a mental health professional in the community. If you need help with this, connect with our care navigator at 206-987-8319 and see How to Find a Therapist (PDF).
- Ask your primary care provider to fax us your medical records. Our fax number is 206-987-3959.
- Provide any test results related to your gender or your puberty stage. Bring copies or ask your doctor to fax them. This avoids repeating tests.
- Learn more about what to do before your appointment.
What happens during a clinic visit?
A first visit is usually a full hour. It may take longer if you need blood tests. You will meet doctors who specialize in hormones or in adolescent health. You and your family will meet with our care navigator to help build a roadmap for next steps.
For some patients, the roadmap may include a mental health evaluation before some types of therapy can begin. Your roadmap is tailored to you and your family. It takes into account previous evaluations and insurance requirements.
Follow-up visits are usually 30 minutes. The providers you see at each visit depend on what you need.
Appointments are scheduled on Tuesdays. The clinic is located at the Springbrook Professional Center near Seattle Children's main campus.