Alaska Partnership Access Line (PAL-PAK)

The Partnership Access Line – Pediatric Alaska (PAL-PAK) offers immediate support to pediatric care providers (doctors, nurse practitioners and physician assistants) in Alaska who have questions about child and adolescent mental healthcare, such as diagnostic clarification, medication adjustment or treatment planning.

PAL-PAK is available to any prescriber caring for children or teens in Alaska. The consultation service is state and grant funded, so there is no charge for calling the consultation line. Providers may call about any patient, regardless of the patient’s insurance type.

Consultations can be patient specific or can be general questions related to child psychiatry. The phone consultation is covered by HIPAA, section 45 CFR 164.506; no additional release of patient information is required to consult by phone.

Call 855-599-7257 (toll-free) Monday through Friday, 7 a.m. to 4 p.m. Alaska time, to be directly connected to a child and adolescent psychiatrist.

Help Me Grow Alaska

Help Me Grow Alaska logoIn addition to mental health consultations, our child psychiatrists offer psychosocial recommendations in every call. PAL-PAK is partnered with Help Me Grow Alaska (HMG), a program that locates resources for your patient and their family. Notify the psychiatrist if you’re interested in this service or call HMG directly.

Call 833-464-2527 (toll-free) Monday through Friday, 8 a.m. to 5 p.m. Alaska time, to get connected with an HMG care coordinator.

Medication Review Program

Second-opinion medication reviews are requested from the state when psychiatric medication is prescribed outside of state guidelines. A review will be triggered for:

  • Children receiving 2 or more atypical antipsychotics (AAPs)
  • Children age 5 or younger receiving psychotropic medications
  • Children receiving 4 or more psychotropic medications

It is important to note that Seattle Children’s Hospital psychiatrists are one step in the state-mandated medication review process. We do not set state guidelines or flag specific medications, but we do believe in the value of peer review and provider-to-provider collaboration.

Please contact us if you have questions at 206-987-2702 or by email.

Provider Resources

More About PAL-PAK

Alaska Department of Health and Social Services logoPAL-PAK is available to providers caring for any child or teen in Alaska. The consultation program is funded by the Alaska Department of Health and Social Services and the U.S. Department of Health and Human Services.

HRSA disclaimer

This resource is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $2,215,029 with 20% financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement by, HRSA, HHS or the U.S. government. For more information, please visit

Frequently Asked Questions

  • No. The PAL line is designed to be a consult service to support pediatric providers as they manage the care of their patients.

  • No, you do not need patient authorization or consent to call PAL. This is due to the following:

    • No bill or payment is collected for a PAL call. Therefore, no financial consent is needed.
    • Provider-to-provider consultation is covered within the boundaries of the Health Insurance Portability and Accountability Act (HIPAA).
  • PAL will be closed the following days in 2023:  

    • New Year's Day - Observed Date Monday, January 2
    • Martin Luther King Jr. Day - Monday, January 16
    • Presidents' Day - Monday, February 20
    • Memorial Day - Monday, May 29
    • Juneteenth - Monday, June 19
    • Independence Day - Tuesday, July 4
    • Labor Day - Monday, September 4
    • Veterans' Day - Friday, November 10
    • Thanksgiving - Thursday, November 23
    • Christmas Day - Monday, December 25