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Alaska Partnership Access Line

The Partnership Access Line – Pediatric Alaska (PAL-PAK) offers immediate support to pediatric care providers (doctors, nurse practitioners and physician assistants) in Alaska who have questions about child and adolescent mental healthcare, such as diagnostic clarification, medication adjustment or treatment planning.

PAL-PAK is available to any prescriber caring for children or teens in Alaska. The consultation service is state and grant funded, so there is no charge for calling the consultation line. Providers may call about any pediatric patient (ages 0 – 19), regardless of the patient’s insurance type.

Consultations can be patient specific or can be general questions related to child psychiatry. The phone consultation is covered by HIPAA, section 45 CFR 164.506; no additional release of patient information is required to consult by phone.

Call 855-599-7257 (toll-free) Monday through Friday, 7 a.m. to 4 p.m. Alaska time, to be directly connected to a child and adolescent psychiatrist.

Help Me Grow Alaska

Help Me Grow Alaska logoPAL-PAK is partnered with Help Me Grow Alaska (HMG-AK), a program that can locate local mental health resources for your patient. The PAL-PAK consulting psychiatrist can request the assistance of the HMG team to identify local resources. Alternatively, Alaska providers may contact HMG-AK directly to request resource help at 833-464-2527 (toll-free).

Provider Resources

More About PAL-PAK

Logo of the State of Alaska Department of Health and Social ServicesPAL-PAK is available to providers caring for any child or teen in Alaska. The consultation program is funded by the Alaska Department of Health and Social Services and the U.S. Department of Health and Human Services.

HRSA disclaimer

This resource is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $2,215,029 with 20% financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement by, HRSA, HHS or the U.S. government. For more information, please visit

Medication Review Program

Second-opinion medication reviews are requested from the state when psychiatric medication is prescribed outside of state guidelines. A review will be triggered for:

  • Children receiving 2 or more atypical antipsychotics (AAPs)
  • Children age 5 or younger receiving psychotropic medications
  • Children receiving 4 or more psychotropic medications

It is important to note that Seattle Children’s Hospital psychiatrists are one step in the state-mandated medication review process. We do not set state guidelines or flag specific medications, but we do believe in the value of peer review and provider-to-provider collaboration.

Please contact us if you have questions at 206-987-2702 or by email.

PAL-PAK Newsletter

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Read previous newsletters in the archives.

Frequently Asked Questions

Can families call the PAL line?

No. The PAL line is designed to be a consult service to support pediatric providers as they manage the care of their patients.

Do I need to get my patient’s consent before calling PAL?

No, you do not need patient authorization or consent to call PAL. This is due to the following:

  • No bill or payment is collected for a PAL call. Therefore, no financial consent is needed.
  • Provider-to-provider consultation is covered within the boundaries of the Health Insurance Portability and Accountability Act (HIPAA).
For which holidays will PAL be closed?

2024 holidays

  • New Year's Day – Monday, January 1
  • Martin Luther King Jr. Day – Monday, January 15
  • Presidents' Day – Monday, February 19
  • Memorial Day – Monday, May 27
  • Juneteenth – Wednesday, June 19
  • Independence Day – Thursday, July 4
  • Labor Day – Monday, September 2
  • Veterans' Day – Monday, November 11
  • Thanksgiving – Thursday, November 28
  • Christmas Day – Wednesday, December 25

Contact Us


Phone: 833-464-2527 (toll-free)
Hours: Monday through Friday, 8 a.m. to 5 p.m. Alaska time

Help Me Grow Alaska

Phone: 833-464-2527 (toll-free)
Hours: Monday through Friday, 8 a.m. to 5 p.m. Alaska time