Accessibility and Special Needs

Please let our staff know what resources you need before your child's clinic visit, hospital stay or surgery.

Deaf and Hard-of-Hearing Services

  • When scheduling an appointment, let them know you need an interpreter.
  • When you are here, you can request an in-person interpreter, or we have video interpreting services available 24 hours a day.

Interpreter Services

We provide free interpretation and translation for patients and families who use languages other than English, are Deaf or hard-of hearing, and are blind or have low vision.

To reach a department, clinic or medical provider, call the interpreting line at 866-583-1527 (toll-free) and give the name of the person or extension you need.

When making an appointment, ask your scheduler for an interpreter.

During an inpatient stay, ask your nurse.

Disabled Parking

Available at:

  • Forest entrance
  • River entrance
  • Ocean parking lot
  • Emergency Department valet

For a campus map and parking information, visit our hospital campus page.

Wheelchairs

We provide wheelchairs, carts, wagons and strollers for patients and families to use while in the hospital. Ask at any entrance desk.

If you need a wheelchair when you arrive, call 206-987-3360 to reserve one ahead of time.

Family Restrooms and Large Changing Tables

There are three family restrooms to meet the needs of families with children too large (over 30 pounds) to diaper or change using the baby changing stations located in the public restrooms. Each room has a toilet, sink and large platform.

Locations

  • Between the Frog elevator and vending on level 3, River zone
  • Across from the entrance desk on level 7, Ocean zone
  • On level 7, Forest zone, room FB.7.604

Service Animals

Service animals are welcome at Seattle Children’s Hospital and all clinics. Service animals are not pets, companion animals or therapy dogs. We apply the Americans with Disabilities Act (ADA) requirements, which define a service animal as “one that is trained to do work or perform tasks for the benefit of a person with a disability.” These animals do not need special permission to come to Seattle Children’s.

Bike Parking

Bike parking is available at River Circle near the River entrance, at the Ocean 7 staff entrance off of Penny Drive and near the Ocean 8 entrance.

Accessibility Services at Seattle Children’s

  • Assistance for hearing impairment
    • ASL interpreters (in-person and video)
    • CDI interpreters/devices limited to Seattle campus
    • Amplification is available on all Cisco phones throughout Seattle Children's. Cisco IP Phone handsets support third-party inline amplifiers as well as TTY and TDD features.
  • Low vision accommodations
    • Low Vision Plans are available.
    • Low Vision Rooms will be identified and mapped.
    • Adapted written materials (where reasonably possible)
  • Patient escort services
    • Request escort from Security Services (206-987-2030) for patients/families with a disability for accommodations and accessibility.
      • This service is contingent on the level of service required and advanced notice for awareness (preferably 24-72 hours).
  • Accessible entrances
    • Forest A
    • Forest B
    • Ocean levels 6-8  
  • Accessible transportation

    Guest Services offers free, wheelchair-accessible transportation between the hospital and points of entry (e.g., airport, ferry terminal, train station) and the Ronald McDonald House with one business day's notice. Contact Guest Services.

  • Accessible exam room equipment

    Available at most clinics.

  • Website accessibility

    Seattle Children’s strives to incorporate all aspects of WCAG 2.1 standards. At Seattle Children's Hospital, we are dedicated to continually updating and improving the site's accessibility and services. It is our responsibility to provide access to all users.

    Have questions, need assistance or want to report an accessibility issue? Please get in touch with Seattle Children's Web Services.

Disclaimer

Seattle Children’s is committed to providing full and equal access to its patients and visitors with disabilities, in compliance with the Americans with Disabilities Act (ADA) and other applicable laws. We provide accessible facilities and medical equipment, and will make reasonable modifications to our policies and procedures to ensure everyone has the opportunity to benefit from our services. While we strive to proactively maintain and update our facilities and equipment to meet accessibility standards, unforeseen issues may occasionally arise. If you encounter any accessibility barriers  or require accommodations during your visit, please contact us immediately at [email protected]. We will make reasonable efforts to address the issue and explore accommodations or alternative arrangements to support your access to care and services.

See additional ways to contact us.