Outpatient Rehab Therapy: What To Expect

• Your therapist will recommend how often and for how long your child should come for therapy. You can schedule your appointments in person before you leave the clinic or by phone. See phone numbers at left.
• Please keep track of the appointments and make sure you are scheduling them as far in advance as possible. This will make it easier for us to meet your preferred schedule. It is your responsibility to check frequently with your therapist(s) to make sure you are scheduling out far enough.
• Please be on time for your visit. If you arrive more than 20 minutes late, we may need to reschedule for another time or day.
• If a patient misses 3 visits in a row without first notifying us (no-show), we may cancel their therapy and all future visits. We may be able to schedule only one visit at a time.
• If you need an interpreter when calling any of our locations, please first dial the free Family Interpreting Line at 1-866-583-1527 and tell them the clinic or extension you need.

If you are unable to attend your visit, please cancel the appointment as soon as you can. This will allow us to make the time available for another patient.

There are several ways to cancel or change an appointment:

• If you have a MyChart account, go to your upcoming appointments and make changes directly there.
• For OT/PT, call 206-987-2113 and select option 2. For Speech, call 206-987-2104. If you need an interpreter, first dial 1-866-583-1527 and then ask for the extension you need.
• If you have opted into receiving voice or text message appointment reminders, you can follow the prompts to cancel.

If your child is ill or has been ill within the last 24 hours with a fever, cough or vomiting, please do not bring them to therapy. Call us to reschedule.

Only one parent is allowed in the gym during therapy sessions. This improves safety and lowers distractions during therapy.

Please check in with your child’s therapist before and after each session. This is a great time to talk about your child’s treatment plan and progress as well as address any questions or concerns.

After the first visit, some patients may be able to come to therapy alone. Your child’s care team can let you know whether they are able to be left alone for therapy.

• Please stay at the clinic or within 5 minutes distance during your child’s visit.
• We do not provide childcare or supervision outside of their therapy time.

We provide short-term treatment following an acute illness or injury or a long hospital stay. Our therapists will work with you and your child to create specific short-term, functional goals to address during therapy.

Please tell your therapist about any changes in your child’s medical status that may impact their therapy session.

You are financially responsible for your child’s therapy services. Please check your therapy benefits with your insurance company.

If you have questions or need help, contact our financial counselors at 206-987-3333.

Some patients may be able to get transportation support. Please check with the following services:

• Hopelink – King County: 800-923-7433
• Hopelink – Snohomish County: 855-766-7433
• Paratransit – Pierce County: 253-581-8000