About Case Management

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We want to be sure your child’s hospital stay and discharge are as smooth as possible. To do this, we:

Strive for clear communication between the healthcare team and you, with you at the center.
Work with your providers to create, review and change the plan of care to meet your child’s unique needs.
Connect you with resources so your child can get back to your community.

The Case Management team can support you and your child in these ways:

Rounds, coordination, communication

Your child’s registered nurse case manager (RNCM) will:

Participate in healthcare team meetings and family meetings
Ensure we make the best use of resources to meet your child’s needs
Work with staff nurses and the entire healthcare team on a plan of care
Arrange care for your child to leave the hospital

Home nursing

For care at home, the RNCM can arrange public health nursing, visiting nursing, hourly/private-duty nursing or other nursing care.

Home care services

Our team can help you get services and supplies for home care, including:

Special feeding equipment and supplies
Home infusions
Respiratory equipment and supplies
Medical equipment like wheelchairs or hospital beds
Training to take care of your child

Medical transfers

The RNCM can arrange air and ground transportation for your child.

To Learn More

Case Management
206-987-0355
[email protected]
Ask your child’s healthcare provider
seattlechildrens.org/patient-education

Free Interpreter Services

In the hospital, ask your nurse.
From outside the hospital, call the toll-free Family Interpreting Line, 1-866-583-1527. Tell the interpreter the name or extension you need.

Seattle Children’s offers free interpreter services for patients, family members and legal representatives who are deaf or hard of hearing or speak a language other than English. Seattle Children’s will make this information available in alternate formats upon request. Call the Family Resource Center at 206-987-2201. This handout has been reviewed by clinical staff at Seattle Children’s. However, your needs are unique. Before you act or rely upon this information, please talk with your healthcare provider.

01/01/2023

PE2371

About Case Management

Rounds, coordination, communication

Home nursing

Home care services

Medical transfers

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