Partnering With Us
Rights and Responsibilities
Your Patient and Family Rights and Responsibilities
We promise quality, patient- and family-centered care. You and your family are members of the care team, and this is what you can expect when receiving care from us.
To show respect we:
- Tell you who we are and explain our role in your care.
- Provide care that protects your dignity and personal privacy while respecting your cultural and personal values.
- Keep medical records and discussions about your care and family information private.
- Take actions to relieve your pain using medicines and other comfort measures.
- Provide safe care in a secure setting free from abuse, neglect or harassment, with access to protective services.
- Do not use restraints and seclusion or limit communication except when we need to for patient care and safety, as allowed by law.
To support you and your family we:
- Try to notify a family member or someone you name when you are admitted.
- Welcome visitors of your choice:
- Parents, legal guardians, spouses and domestic partners (including same-sex domestic partners) can be with you anytime. We will provide a place for one of them or an adult they name to spend the night near you.
- Family members and friends can visit from 8 a.m. to 8 p.m.
- You can refuse visitors anytime.
- We may restrict or limit visitors for treatment reasons like infection risk or because of limited space or safety.
- We do not restrict, limit or deny visitors based on race, color, national origin, religion, sex, gender identity, sexual orientation or disability.
- Provide disability access to our buildings.
To help make information clear we:
- Work with you on your care plan and explain treatment outcomes and options in a way that you can understand.
- Provide interpreters for Deaf, hard-of-hearing or non-English-speaking patients, family members and legal representatives free of charge. We also will make information available in other formats, if you request it.
- Contact your primary care provider. This includes notifying the provider promptly of hospital admission and other important changes in care.
- Teach you about follow-up care you’ll need before you go home or are transferred.
- Connect you with community resources for your care.
- Help you get a copy of your medical records, if you request them.
- Give you our Notice of Privacy Practices that explains how we use your information and about your health information rights.
- Give you a copy of “About Your Hospital Bill” that answers some of the most common questions about bills.
- Explain how you can apply for Seattle Children’s financial assistance even if you have insurance.
You have choices about your care. You may:
- Receive information about treatment options and risks so you can make informed choices about care, including refusing care as allowed by law.
- Choose to have an additional staff member in the room during exams or procedures.
- Choose or refuse to take part in a research project. Your decision will not affect the quality of care you receive.
- Ask for an ethics consult when there are confusing or difficult care issues.
- Ask for religious or spiritual services.
- Set goals for end-of-life care. If you are 18 or older, we offer you written information about advance directives when you are admitted.
- Consider options for organ and tissue donation.
As a partner in your care, we ask that you:
- Help us keep you, other families, and our staff safe by:
- Telling us right away if you have concerns about safety or feel your care is at risk.
- Following Seattle Children’s rules for visiting; use of alcohol, tobacco, and other drugs; and possession of weapons.
- Ask questions and take part in decisions about your care, including pain relief options.
- Share complete and correct information about your health and medical history.
- Follow the treatment plan at home or tell us if you are not able to follow the plan.
- Keep appointments or let us know if you cannot come.
- Respect the rights of others.
- Follow your health insurance requirements like getting an authorization before a surgery or appointment.
Comments or Concerns
We want to provide the best care for you and your family. Your suggestions help us improve our services. Here are the ways you can give us your comments:
- Speak with your nurse. If your nurse is not able to help, ask to speak with a charge nurse or the manager.
- Call Patient and Family Relations. Or, if you’d like to speak to someone in your own language, call the Family Telephone Interpreting Line at 1-866-583-1527 and ask the interpreter to connect you with 206-987-2550.
- Fill out a comment card and give it to a staff member. Cards are at the hospital and all clinic locations.
- Submit online.
- Email email@example.com.
- Write to:
Seattle Children’s Hospital
Patient and Family Relations
PO Box 5371, RB.7.420
Seattle, WA 98145-5005
By calling or writing Patient and Family Relations about your grievance, you can expect acknowledgement of your concern within about 7 days. If we need more time, we will give you an estimated date for a final response.
Ways to file a complaint outside of Seattle Children’s
You may file a complaint directly with the Washington State Department of Health:
- By calling 1-800-633-6828 or 360-236-4700
- By writing:
HSQA Complaint Intake
PO Box 47857
Olympia, WA 98504-7857
- By email: HSQAComplaintIntake@doh.wa.gov
You may also contact DNV GL Healthcare, another group that regulates us:
- By calling: 1-866-496-9647
- By writing:
ATTN: Hospital Complaints
400 Techne Center Drive #100
Milford, OH 45150
- By email: firstname.lastname@example.org