What is Washington’s Mental Health Referral Service for Children and Teens?

We connect families with mental health providers in your community who accept new patients, work with your insurance and fit your child’s treatment needs. The Referral Service is accessible to children and teens 17 and under living in Washington state.

For information about the Referral Service in another language, please download one of the informational flyers about our program linked below. All flyers are PDFs.

How to Use the Mental Health Referral Service

Interpreter Services

  • To call our program using an interpreter, call 866-583-1527.
    • Listen for your preferred language and select the number provided.
    • You will be placed on a brief hold while an interpreter is selected.
    • Once an interpreter is on the line, ask them to call our program directly at 833-303-5437.

What can families expect?

  1. Call 833-303-5437 or submit an online form to schedule a call with a referral specialist.
  2. A referral specialist will call you to discuss in detail (15–20 minutes) the mental health services your child/teen needs.
  3. The referral specialist will research mental health providers in your area to find 1 to 2 providers that meet your family’s needs.
  4. A referral specialist will call and email to provide information on accessing the identified providers.
  5. Two to four weeks after receiving your resource email and call, the referral specialist will reach out to see if the referrals resulted in an appointment and if the provider was a good fit. We address any barriers experienced and find another provider if needed.

Due to high demand and call volumes, our community-based service is scheduling intake calls with our referral specialists 5 to 6 weeks into the future.

Our service works closely with primary care providers throughout Washington state and faxes the referral matches to your primary care provider for care coordination. For families with Apple Health insurance, referral matches are sent to Apple Health case managers to provide additional care support.

Learn about mental health resources, support and education videos for you and your family.

Washington state funds the Mental Health Referral Service, and it operates at Seattle Children’s Hospital Partnership Access Line (PAL) program.

Primary care providers, learn more about the service.

    • Washington’s Mental Health Referral Service keeps a database of mental health providers that we update each day. Information comes from health plan provider lists and other sources that we check for accuracy. Our staff also calls mental health providers in different parts of the state to see if they have openings. 

      The database includes:

      • If the mental health provider has openings for new patients
      • Provider’s specialties and the types of treatment offered
      • Which health insurance or state programs cover the provider
    • Our mental health referral specialists are trained in evidence-supported models of coaching and relational support.

    • No. Seattle Children’s operates the Mental Health Referral Service for Washington state. The service is for children and teens from across our state. Your child does not need to be a Seattle Children’s patient.