Patient and Family–Centered Care

Our commitment to patient and family–centered care means we:

  • Partner with patients and their families as essential members of the healthcare team.
  • Build partnerships based on mutual respect and open communication.
  • Respect each family's uniqueness.
  • Listen with care and seek to understand the perspectives and needs of families.
  • Share information clearly, completely and consistently.
  • Ensure privacy and confidentiality.
  • Respond flexibly to family needs and negotiate differences of opinion in a timely and respectful manner.
  • Promote and value the competency and expertise that everyone brings to the healthcare team.
  • Collaborate with families in the development and evaluation of new and existing programs, policies and facilities.
  • Work together with providers and services in the family's home community.