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Partnering with Us

Patient and Family-Centered Care

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Our commitment to patient and family-centered care means we:

  • Partner with patients and their families as essential members of the healthcare team
  • Build partnerships based on mutual respect and open communication
  • Respect each family's uniqueness
  • Listen with care and seek to understand the perspectives and needs of families
  • Share information clearly, completely and consistently
  • Ensure privacy and confidentiality
  • Respond flexibly to family needs and negotiate differences of opinion in a timely and respectful manner
  • Promote and value the competency and expertise that everyone brings to the healthcare team
  • Collaborate with families in the development and evaluation of new and existing programs, policies and facilities
  • Work together with providers and services in the family's home community