About Information Technology
Information Technology at Seattle Children’s
Seattle Children’s Information Technology (IT) department features a team of more than 400 staff members from diverse backgrounds who use their expertise to better understand all aspects of the patient care experience and how IT plays a role in improving those experiences. Several of our IT employees have clinical backgrounds as providers, nurses and pharmacists.
We offer a variety of innovative tools and services. This includes platform services that align with and are integrated into the work of our business partners – the teams across the organization that we provide services to – and support services that enable the delivery of the platform services.
Who we serve
Our IT team partners with and serves:
- Patients and families
- Hospital administrators
- Community senior leaders
- Data analysts and data scientists
What makes Seattle Children’s Information Technology department special?
Seattle Children’s IT team ensures providers, clinicians, researchers and support staff members have the most up-to-date technology so we can give hope, provide the best care and find cures for every child who needs us.
We are also focused on delivering the tools patients and families need to take control of their healthcare experience. This includes offering electronic access to their patient portal to review test results, request medication refills, contact providers, request appointments and pay bills.
We are committed to:
- Maximizing the knowledge and expertise of our clinicians through the use of technology;
- Making clinical work more efficient;
- Optimizing workflows and improving the effectiveness of our systems so clinicians can focus on their patients; and
- Empowering our patients to own their health information and lead their care.
Seattle Children’s has made a significant investment in improvements to our technology infrastructure, ensuring data stability and improving access to information for staff and faculty members, and patient families.
Over the last few years, IT has increased stability of its applications. This improvement of stability translates to about 51 hours – or about 1.3 weeks – of improved productivity time annually for each employee.
Our IT team is constantly looking for ways to become more innovative to improve the healthcare experience of patients and families. Examples of recent innovative projects include:
- Data Innovation Hackathon: With the assistance of sponsors Microsoft and Slalom Consulting, nurses, doctors, pharmacists and parents of Seattle Children’s patients join forces with data scientists, analysts and developers to find ways to help tackle pressing issues at Seattle Children’s. The two-day events encourage the use of data to drive solutions to problems in the hopes of transforming care, accelerating research and streamlining operations.
- iPads for Kids Program: The Bungie Foundation’s iPads for Kids Program at Seattle Children’s offers patients access to pre-curated, age-appropriate content on an iPad. This includes games, entertainment apps and streaming content apps like YouTube and Netflix that families can access using their personal logons.
- Telehealth Direct to Consumer Pilot Program: This program allows eligible patients and their families to have virtual visits with participating providers in their homes, schools or out in the community. This saves them the time, expense and stress of driving to Seattle for appointments. Plus, multiple caregivers can be involved in appointments using the technology.