When a young patient is referred to a specialist, it can be a confusing and emotional time. It’s important that we work together to make scheduling appointments with Seattle Children’s providers as easy as possible for families. Here are a few simple ways to smooth out the process and prevent the back-and-forth runaround for everyone involved.
One of the biggest misconceptions is that Seattle Children’s will call the families to schedule their appointments. Unfortunately, we aren’t able to do that. We need them to call us as soon as they can to set up their appointments.
Let families know we’re always ready to receive their calls. If we’re not able to direct-schedule them, we can at least get the appointment process started.
It’s important to give families really specific information about why you’re sending them to Seattle Children’s. Please make sure you’re clear about your reasons for referral, what they’re being seen for, etc.
If a family member calls us right after they leave your office but they’re not really clear about why they need to be seen, we can’t get the information we need to make sure they’re scheduled in the right clinic and seen in the right time frame.
Please be sure to send us the patient’s information as soon as possible, especially if you’re sending us a patient with a complex diagnosis. Whether you use a New Appointment Request Form (NARF) (PDF) or send a referral through the electronic medical record (EMR) system, it is essential to include the patient’s clinical documentation. This can be any primary care provider records, test and/or lab results, radiology reports, therapy records (if appropriate) or other specialty records. If our providers don’t have this information, their appointments with patients may not be valuable.
For more detailed information, please read the FAQs for referring new patients on seattlechildrens.org.
For Provider Grand Rounds information, visit our website.
Hosted by the Treuman Katz Center for Pediatric Bioethics, the theme of this year's conference is “Autism Re-Examined: Ethical Challenges in Care, Support, Research and Inclusion.” Join a distinguished group of bioethicists for challenging and illuminating presentations and discussions exploring the complex questions this topic raises. To learn more and to register, visit the Pediatric Bioethics Conference website.
Provider-to-Provider Consultation (providers only) 206-987-7777 877-985-4637, option 4 (toll-free)
Referral Questions (providers only) 206-987-2080
Emergency Department Communication Center/Neonatal and Pediatric Transport (providers only) 206-987-8899 866-987-8899 (toll-free)
Seattle Children's Hospital 206-987-2000 866-987-2000 (toll-free)
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