System Requirements

The following table identifies the system requirements for using Seattle Children’s Patient View (SCPV) and eReferral:

System Component Requirements
Seattle Children’s Portal You need a valid Seattle Children’s Portal login to access patient information in SCPV and eReferral. Contact your office manager if you do not have one.
Web Browser SCPV requires Mozilla Firefox 1.0–4.3 or Internet Explorer 6.0–11.0. 

Mozilla Firefox (SCPV and eReferral only)

eReferral requires the following:

Windows: Internet Explorer 8, 9, 10 or 11; Mozilla Firefox 10+; or Google Chrome

Apple: Mozilla Firefox 10+, Google Chrome or Safari v6
Computer Privileges In order to install the required PDF document viewer for SCPV, users must have local administrative rights the first time they log onto this application. Contact the technical support staff at your office if you do not have these rights.
PDF Document Viewer Requirements for SCPV: Adobe Reader 10 or later

For Adobe Reader to operate properly, the browser's security setting must be Medium or lower. (A setting of Medium High is not low enough.)
Internet Connection A high-speed broadband (DSL or cable) connection is highly recommended for remote access. Use of dial-up phone connections result in very long access times, especially when downloading images.
Screen Resolution Set to 1024 x 768 or greater
Browser Settings The Web browser needs to be set up as follows:

Cookies allowed

Pop-ups enabled

Security settings set to Medium

AutoComplete and Saved Information options disabled

Browser Setup

SCPV and eReferral are web-based and run within a browser. For the applications to work properly, please check your browser settings for the following:

Internet Explorer

Cookies and pop-ups 

Cookies must be allowed and pop-ups enabled for Seattle Children's website, http://seattlechildrens.org. If pop-up windows are blocked, data cannot display, and you receive a message at the bottom of the screen indicating that a pop-up window was blocked.

Security and cache settings  

The modifications outlined below are required so that you can use the applications in SCPV. In Internet Explorer, go to Tools > Internet Options and complete the following:

  • Check for newer versions of stored pages automatically.
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  • Set the amount of disk space to use to 100MB.  
  • Set the security level for the Internet zone to Medium.  
  • Add http://seattlechildrens.org as a trusted Web site.
  • Enable Active scripting.
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AutoComplete  

For security reasons, we strongly recommend you disable the AutoComplete options for SCPV and eReferral and all web applications you use at Seattle Children's Hospital. This safeguards against another person using your previous entries, especially your password.

Make sure the following options are not selected:

  • Forms
  • User names and passwords on forms
  • Prompt me to save passwords
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Firefox

For SCPV to work properly, there are specific browser settings you need to check in Firefox:

Cookies and pop-ups  

Cookies must be allowed and pop-ups enabled for Seattle Children's website. If pop-up windows are blocked, data cannot display, and you receive a message at the bottom of the screen indicating that a pop-up window was blocked.

JavaScript  

JavaScript must be enabled for you to use SCPV.

Saved information  

Firefox can store your previous entries and suggest matches for you the next time you enter an item. For security reasons, we strongly recommend that you disable the Saved Information options for SCPV, eReferral and all web applications you use at Seattle Children's Hospital.

Make sure the following options are not selected:

  • Save Information I Enter in Web Page Forms
  • Search Bar
  • Remember Passwords

Setting the Screen Resolution

For the applications to display optimally, set the screen resolution on your computer to 1024 x 768 (or higher).

To change your screen resolution:

  1. Right-click in a blank spot on your desktop.
  2. Click Properties.  
  3. Select the Settings tab.
  4. Change the screen resolution to a minimum of 1024 x 768 pixels.
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  5. Set the color quality to Highest (32 bit).
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  6. Click OK.

Installing Adobe Acrobat Reader

SCPV uses Adobe Acrobat Reader to display documents. You can download a free copy from Adobe. Be sure to select Adobe Acrobat Reader 10 or later, basic version.

Note: For Adobe Acrobat Reader to operate properly, set the browser's security setting to Medium or lower.