Notice to Users: Gemalto Is Being Retired February 28

All Seattle Children’s remote access users must convert to Okta Verify before February 28, 2018, as Gemalto will be retired. However, some users may not be able to set up Okta Verify yet.

Seattle Children’s remote users who are not able to set up Okta Verify at this time – most likely because you are an affiliate without a Seattle Children’s email address in our system – may use these instructions to set up Gemalto. Check back later for additional instructions on how you can set up Okta Verify.

Using Gemalto to Remotely Access Seattle Children’s

To ensure protected patient heath information (PHI) remains secure, remote access to Seattle Children’s network requires the use of a physical Gemalto network key or the Gemalto app on your smartphone or portable device.

First-Time Setup

If you don’t already have a Gemalto network key, and do not have a smartphone, contact your Seattle Children’s coordinator or call Seattle Children’s IS Help Desk at 206-987-1111. Our standard type of Gemalto key is an app for smartphones and portable devices. However, physical keys with a digital readout to display one-time password codes are available for those who do not have smartphones.

Step 1: Register your Gemalto key or app

Before you can use your key or app, you must register it.

Gemalto mobile app

If you have a physical key with a digital readout to display one-time password codes:

If you have the older USB-only key without a digital readout:

  • Please upgrade to the mobile app or contact Seattle Children’s IS Help Desk at 206-987-1111 to exchange your USB-based key for one with a digital readout.

Troubleshooting

Need more help?

If problems persist, please call Seattle Children’s IS Help Desk at 206-987-1111.