For Patients and Families

How Are We Doing?

Send Us Your Feedback

We want to provide the best care for you and your family. Your suggestions help us improve our services. Here are the ways you can give us your comments:

Speak with your nurse. If your nurse is not able to help, ask to speak with a charge nurse or the manager.

Call Patient and Family Relations at 206-987-2550 or 1-866-987-2000 (toll-free). Or, if you’d like to speak to someone in your own language, call the Family Telephone Interpreting Line at 1-866-583-1527 and ask the interpreter to connect you with 206-987-2550.

Your Feedback
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By calling or writing Patient and Family Relations about your grievance, you can expect acknowledgement of your concern within 7 days. If additional time is needed, we will give you an estimated date for a final response.

You may also:

Call the operator and ask for the shift administrator:

206-987-2000
866-987-2000 (toll-free)

Mail your feedback to:

Seattle Children's Hospital
Patient and Family Relations
PO Box 5371, RB.7.420
Seattle, WA 98145-5005

Ways to file a complaint outside of Children’s:

You may file a complaint directly with the Washington State Department of Health:

By calling 1-800-633-6828 or 360-236-4700

By writing:
HSQA Complaint Intake
PO Box 47857
Olympia, WA 98504-7857

By email: HSQAComplaintIntake@doh.wa.gov

You may also contact DNV (Det Norske Veritas) Healthcare, another group that regulates us:

By calling 1-866-523-6842

By email: hospitalcomplaint@dnv.com