Insurance Processing Department
The Insurance Processing Department communicates with primary care physicians, insurance carriers and government payors regarding the patient's insurance coverage and referral/authorization requirements.
The majority of our work is to obtain necessary insurance requirements prior to the patient's arrival for scheduled services. IPD is not involved with billing for hospital or professional fee services.
While it is the family's responsibility to obtain referrals from their primary care physician, the Insurance Processing Department assists by faxing referral requests to the physicians' offices approximately 30 days before scheduled services.
Our team receives all the referrals back from primary care providers and payors and scans/indexes them for billing purposes. We receive these via a central fax number (206) 985-3297. To further assist the family, we continue to contact the physician and/or payors until appropriate referral documents are obtained.
For scheduled surgeries, admissions and diagnostics, the IPD works with insurance carriers and government payors to obtain pre-authorization for these services. The department also notifies carriers of admitted patients.
Other Phone Numbers
Non-referral: (206) 987-5757