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CPI

Patrick Hagan, MHSA

President and Chief Operating Officer, Seattle Children's Hospital

Patrick Hagan joined Seattle Children's Hospital in May 1996 and currently serves as its president and chief operating officer. Over the past 25 years, he has held executive positions at children's hospitals in Ohio and Arizona, as well as in Seattle. Learning from Joan Wellman (of JW&A) and the experiences of Toyota, Boeing, Genie, and other companies utilizing lean principles and tools, Hagan has led and helped develop the Continuous Performance Improvement (CPI) strategy at Children's. Hagan has sponsored, led, or participated in several Rapid Process Improvement Workshops, and teaches Children's week-long Lean Leader Training course. Over the past several years Hagan has spoken at numerous conferences and institutions about CPI and Children's successful application of this transformative strategy. Hagan serves on the governing boards of the local Ronald McDonald House Charities and the American Heart Association. He is also a member of the Seattle Cancer Care Alliance (SCCA) Board of Directors, and serves on the Board of Trustees of the National Association of Children's Hospitals and Related Institutions (NACHRI).

Relevant press releases:

• Children's Hospital to Participate in Initiative to Better Communicate with Patients Who Speak Limited English - 12/13/06

Recent interviews/coverage:

• Health Care: Loving Lean - Seattle Business Monthly - April 2008
• Hospital posts many happy returns on its CPI investment - Healthcare Finance News, February 2008
• Strategic Planning for Children With Chronic Illnesses - Children's Hospital Today, Winter 2008

To schedule an interview with Pat Hagan, please contact the Public Relations department.

Seattle Children's provides health care for the special needs of children regardless of race, sex, creed, ethnicity or disability. Financial assistance for medically necessary services is based on family income and hospital resources and is provided to children under age 21 whose primary residence is Washington, Alaska, Montana and Idaho.