Continuous Performance Improvement (CPI)
Seattle Children's Hospital CPI Consulting
Seattle Children's Hospital is one of the first medical centers in the country to apply the Toyota Motor Company's successful improvement methods to health care.
Children's is committed to using Continuous Performance Improvement as a transformative way to deliver the best health care to patients and families.
Children's continuous performance improvement approach provides a reliable means to address and improve the basic building blocks of health care: quality, safety, cost, delivery and engagement. CPI is the foundation of Children's management philosophy and strategic plan. At the heart of this effort is our patients, and a pledge to find better ways to deliver the highest service and value while removing wasteful practices. Ultimately, this work helps support our ambitious mission to prevent, treat and eliminate pediatric disease.
Children's staff using Continuous Performance Improvement methods
The news of Children's progress with continuous performance improvement in health
care began to spread. We received increasing requests from health care organizations
around the country who wanted to learn about what we were doing and how
we did it.
To better serve these requests, and as part of Children's role as an academic institution, we developed Seattle Children's Hospital CPI Consulting to share details of our CPI journey with others.
Staff involvement in CPI
CPI Consulting brings together experts with more than a decade of experience to demonstrate how to improve all aspects of the practice and delivery of medicine. The consulting team can offer you insights about their experiences with this method and provide interactive courses and tools to help you begin your own performance improvement journey.
Seattle Children's Hospital invites you to join us for innovative, highly interactive training programs that will teach you the strategy and approach to apply continuous performance improvement techniques at your organization. Register for a CPI course.
Pat Hagan, President and COO, teaching CPI methods.
Capabilities
Two Day Seminar CPI Showcase
This two day showcase focuses on Seattle Children's Hospital's adoption of CPI as its primary method for achieving our strategic goals and as the means to continuously improve the efficiency and flow of pediatric health care delivery.
Learn how Children's applies the CPI philosophy to improve operational performance and the patient experience, including key progress in five areas:
- Quality
- Cost
- Delivery
- Safety
- Engagement
Instruction includes tours, discussions and breakout sessions focused on implementing CPI.
Scheduled seminar dates
- February 5-6, 2009
- May 14-15, 2009
- August 13-14, 2009
- October 15-16, 2009
Fees
$1,800 - (breakfast, lunch and breaks included)
Register for a CPI course (Coming soon)
Joan Wellman and Associates
Seattle Children's Hospital has a longtime partner in their CPI efforts, Joan Wellman and Associates, Inc. (JWA). CPI experts from Joan Wellman and Associates have been constant collaborators in our quest to implement continuous performance improvement and to support transforming our staff, practices and culture.
Lean Leader Training (Offered by Joan Wellman and Associates)
This week-long training equips executives, managers and internal consultants with
basic knowledge of the core Toyota System principles and how they apply to health
care. Instruction includes lecture, exercises, simulation, application case studies
in local hospitals and a trip to a local manufacturing site that uses the Toyota
Motor Company's improvement methods.
Contact Seattle Children's Hospital CPI Consulting
Sue Cowan
Seattle Children's Hospital
4800 Sand Point Way NE
Seattle, WA 98105
(206) 987-2003