Technical Support and Training

Technical Support

If you need technical assistance, we recommend you start by reviewing the following topics:

• System Requirements and Settings 
• Frequently Asked Questions

For additional assistance, call (206) 987-1111 and a representative will assist you. Please be prepared to give the following information:

• Your full name, role (MD, NP, RN, MA) and location of your practice.
• The name of the application you are using (e.g., CIS View or PACS Web)
• Your user name.
• Type of browser you are using: Internet Explorer, Firefox for Windows or Firefox for Mac.
• What you were doing when the problem occurred. Be specific -- include details such as the patient's name, section of the chart you were viewing and the button/link/ tab you pressed, etc.
• Any error messages you received -- write down the message exactly as it appeared on your screen.
• Any recent changes to your computer such as the installation of new software or hardware.

Training Resources

We offer a variety of online resources to support you as you are learning how to use Children’s Care Gateway.

• Care Gateway FAQs
• CIS View
  • Once you log in, click the Online Help Link located in the menu bar at the top of the screen
  • Download Getting Started with CIS View (PDF)
• PACS Web:
  • Once you log in, click the Using PACS Web tab located at the bottom of the screen.
  • Download Getting Started with PACS Web (PDF)
• eReferral
  • Once you log in, click the help text icon to find information about that screen.
  • Download Getting Started with eReferral (PDF)
  • Download the eReferral Handbook (PDF)

Various handouts were provided in your Welcome packet — please see your office manager for more information. You can also view these handouts online (PDF).