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Getting Started

Technical Support and Training


Technical Support

If you need technical assistance, we recommend you start by reviewing the following topics:

For additional assistance, call 206-987-1111 and a representative will assist you. Please be prepared to give the following information:

  • Your full name, role (MD, NP, RN, MA) and location of your practice.
  • The name of the application you are using (e.g., CIS View or PACS Web)
  • Your user name.
  • Type of browser you are using, e.g., Internet Explorer, Firefox for Windows, Firefox for Mac.
  • What you were doing when the problem occurred. Be specific – include details such as the patient's name, section of the chart you were viewing and the button/link/ tab you pressed, etc.
  • Any error messages you received – write down the message exactly as it appeared on your screen.
  • Any recent changes to your computer such as the installation of new software or hardware.

Training Resources

We offer a variety of online resources to support you as you are learning how to use Children’s Care Gateway.

Various handouts were provided in your welcome packet – please see your office manager for more information. You can also view these handouts online (PDF).

Care Gateway

Care Gateway is a portal to real-time clinical information about your patients at Seattle Children’s and to online referrals.


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