Skip to main content

Search
Getting Started

System Requirements and Settings

Expand Anchor Panel
|

System Requirements

The following table identifies the system requirements for using CIS View, eReferral and PACS Web:

System ComponentRequirements
Network LoginYou need a valid Seattle Children's login to access patient information in CIS View, eReferral and PACS Web. Contact your office manager if you do not have one.
Computer HardwareRecommendations for PACS Web:

Memory: 512 MB RAM required; 1024 MB (1 GB) recommended

Processor: 1 GHz Pentium III/IV or Xeon processor

Internet Access: DSL or cable modem

Monitor: 24-bit color monitor display at 1024 x 768 resolution required; 1280 x 1024 resolution recommended. For optimal image viewing, monitors should be 15" or larger.
Operating SystemRequirements for PACS Web:

Windows 8, Windows 7, Windows Vista or Windows XP. Alternate operating systems are not supported.
Web BrowserCIS View requires Mozilla Firefox 1.0–3.0 or Internet Explorer 6.0–8.0

Mozilla Firefox (CIS View and eReferral only; PACS Web works only with Internet Explorer)

eReferral requires the following:

Windows: Internet Explorer 8, 9 or 10, Mozilla Firefox 10+, Google Chrome

Apple: Mozilla Firefox 10+, Google Chrome or Safari v6
Computer PrivilegesIn order to install the required ActiveX controls for PACS Web and PDF document viewer for CIS View, users must have local administrative rights the first time they log onto these applications. Contact the technical support staff at your office if you do not have these rights.
PDF Document ViewerRequirements for CIS View: Adobe Reader 10 or later

For Adobe Reader to operate properly, the browser's security setting must be Medium or lower. (A setting of Medium High is not low enough.)
Internet ConnectionA high-speed broadband (DSL or cable) connection is highly recommended for remote access. Use of dial-up phone connections result in very long access times, especially when downloading images.
Screen ResolutionSet to 1024 x 768 or greater; 1280 x 1024 recommended for PACS Web
Browser SettingsThe Web browser needs to be set up as follows:

Cookies allowed

Pop-ups enabled

Security settings set to Medium

AutoComplete and Saved Information options disabled

Browser Setup

CIS View, eReferral and PACS Web are Web-based and run within a browser. For the applications to work properly, please check your browser settings for the following:

Internet Explorer

Cookies and pop-ups

Cookies must be allowed and pop-ups enabled for Seattle Children's website, http://seattlechildrens.org. If pop-up windows are blocked, data cannot display, and you receive a message at the bottom of the screen indicating that a pop-up window was blocked.

Security and cache settings

The modifications outlined below are required so that you can use the applications in CIS View. In Internet Explorer, go to Tools > Internet Options and complete the following:

  • Check for newer versions of stored pages automatically.
    426cd9ac-150b-4df4-861b-7bba31411358.jpg
  • Set the amount of disk space to use to 100MB.
  • Set the security level for the Internet zone to Medium.
  • Add http://seattlechildrens.org as a trusted Web site.
  • Enable Active scripting.
    1829dde2-4137-40e9-aeae-c269e62ffa42.jpg

AutoComplete

For security reasons, we strongly recommend you disable the AutoComplete options for CIS View, eReferral, PACS Web and all Web applications you use at Seattle Children's Hospital. This safeguards against another person using your previous entries, especially your password.

Make sure the following options are NOT selected:

  • Forms
  • User names and passwords on forms
  • Prompt me to save passwords
    3da92337-00a6-480e-ad38-b074d2d7516d.jpg

Firefox

For CIS View to work properly, there are specific browser settings you need to check in Firefox:

Cookies and pop-ups

Cookies must be allowed and pop-ups enabled for Seattle Children's website. If pop-up windows are blocked, data cannot display, and you receive a message at the bottom of the screen indicating that a pop-up window was blocked.

JavaScript

JavaScript must be enabled for you to use CIS View.

Saved information

Firefox can store your previous entries and suggest matches for you the next time you enter an item. For security reasons, we strongly recommend that you disable the Saved Information options for CIS View, eReferral, PACS Web and all Web applications you use at Seattle Children's Hospital.

Make sure the following options are NOT selected

  • Save Information I Enter in Web Page Forms
  • Search Bar
  • Remember Passwords

Setting the Screen Resolution

For the applications to display optimally, set the screen resolution on your computer to 1024 x 768 (or higher).

To change your screen resolution:

  1. Right-click in a blank spot on your desktop.
  2. Click Properties.
  3. Select the Settings tab.
  4. Change the screen resolution to a minimum of 1024 x 768 pixels.
    820eaed5-354f-470c-b078-6261bb5e9c85.jpg
  5. Set the color quality to Highest (32 bit).
    f0de18c5-31cf-496d-8594-999638ee6f64.jpg
  6. Click OK.

Installing Adobe Acrobat Reader

CIS View uses Adobe Acrobat Reader to display documents. You can download a free copy from Adobe. Be sure to select Adobe Acrobat Reader 10 or later, basic version.

Note: For Adobe Acrobat Reader to operate properly, set the browser's security setting to Medium or lower.

For Referring Providers

Information on referring patients, CIS View, eReferral, PACS Web, accessing medical records, continuing medical education (CME) and more.

Bulletin

The monthly Bulletin newsletter provides updates for healthcare professionals about programs and services at Seattle Children's.

Want to receive the Bulletin via email?

Subscribe