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Children's Hospital and Regional Medical Center
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Technical Support and Training

Children's Hospital provides limited live technical support as well as online reference and training materials.

Technical Support

If you need technical assistance, we recommend you start by reviewing the following topics:

For additional assistance, call (206) 987-1111 or e-mail Children’s Help Desk and a representative will assist you. Please be prepared to give the following information:

  • Your full name, role (MD, NP, RN, MA) and location of your practice.
  • The name of the application you are using (e.g., CIS View or PACS Web)
  • Your user name.
  • Type of browser you are using: Internet Explorer, Firefox for Windows or Firefox for Mac.
  • What you were doing when the problem occurred. Be specific -- include details such as the patient's name, section of the chart you were viewing and the button/link/ tab you pressed, etc.
  • Any error messages you received -- write down the message exactly as it appeared on your screen.
  • Any recent changes to your computer such as the installation of new software or hardware.

Training Resources

We offer a variety of online resources to support you as you are learning how to use Children’s Care Gateway:

Training Resources Details
Online Help

Once you login, you have access to the online help system.
CIS View: Click the Online Help link located in the menu bar at the top of the screen.

PACS Web: Click the Using PACS Web tab located at the bottom of the screen. For more advanced topics, click question mark.
Handouts Various handouts were provided in your Welcome packet — please see your office manager for more information.

You can also view these handouts online (PDF 141KB).
Frequently Asked Questions Review frequently asked questions.