Frequently Asked Questions
- What is Children’s Care Gateway?
- What is CIS View?
- What is PACS Web?
- What will we be able to see and do?
- What will we not be able to see or do?
- How will we be recognized as a “connected” provider?
- What if I’m not recognized or have other problems with Children’s Care Gateway?
- Is the information in Children’s Care Gateway printable?
- Can the information from Children’s Care Gateway be downloaded into my electronic medical record?
- How do I get access?
- Do I use the same login that I use for CIS/CPOE or for the Secure site on the Medical Staff Web Site (MSWS)?
- Is Children’s Care Gateway only available to the providers?
- Will I still have access to the CIS?
- Will CIS View and PACS Web work on a Mac?
- What are the technical requirements for accessing the information at Children’s Care Gateway?
- Why do we have to log in separately for each application in Children’s Care Gateway?
- Do the applications in Children’s Care Gateway have the same system requirements?
- Will I have to renew my password every 90 days?
- How do we update our user list (add or delete or change practice info)?
- What do I do if I don’t see my patient’s name when I log on?
- What do I do if I see incorrect information in a patient’s record?
What is Children’s Care Gateway?
Children’s Care Gateway is a portal to real time clinical information for patients seen at Children’s Hospital. You can access information about your patients and those associated with other providers in your practice. The applications accessible via the gateway are available from any location with Internet access. Access is available to providers and designated staff in your practice.
Children’s Care Gateway currently includes:
- CIS View –allows view-only access to Children’s Clinical Information System
- PACS Web – allows view-only access to Children’s digital radiology images and results
What is CIS View?
CIS View is a Web-based application that allows referring providers to monitor their patients’ health records at Children's Hospital and Regional Medical Center. Visit information, clinical data, laboratory and imaging results, documents and reports are available in CIS View.
What is PACS Web?
PACS Web is a Web-based application used to view digital radiology images at Children's. Rather than receiving images on CD, you can pull up your patient's exams on your computer monitor within minutes after they are completed by the radiology technologist. With PACS Web, you can manipulate images and make annotations. Since it is a view-only environment, no changes are saved when you close the image.
What will we be able to see and do?
With Children’s Care Gateway providers and their staff will be able to select referred patients to review the patient’s electronic medical record at Children’s. Clinical information that can be found is:
- Select Clinical Notes
- Laboratory results
- Radiology results (CIS View and PACS Web)
- Radiology images (PACS Web)
- Microbiology results
- Diagnostic studies
- Medication lists
- Future tests
- Vital signs and measurements
- Patient demographics
In addition certain documents can be printed and placed into your medical record.
What will we not be able to see or do?
Both CIS View and PACS Web are view only tools. It is not possible to modify documents or other information found in these applications. At this time it is not possible to place orders or communicate with Children’s providers with this tool. In addition no information within PACS Web can be printed or exported to other applications.
How will we be recognized as a “connected” provider?
To be a connected provider, you must complete the CIS Remote Access Participation Agreement for Community Providers. After you have completed the necessary steps, you will receive a username and password. Contact your office manager if you have not already received this information. If your clinic has yet to sign-up for this service, please contact the Physician’s Relations office.
What if I am not recognized or have other problems with Children’s Care Gateway?
If you have a valid logon and are having problems accessing Children’s Care Gateway, call (206) 987-1111 or e-mail Children’s Help Desk and a representative will assist you.
Is the information in Children’s Care Gateway printable?
All items from CIS View are printable (NOTE - lab results currently prints without patient identification).
Radiology results can be printed from CIS View, but not from PACS Web. Images from within PACS Web can not be printed.
Can the information from Children’s Care Gateway be downloaded into my electronic medical record (EMR)?
Certain clinical information can be electronically saved from CIS View. The process for doing so is dependent on your EMR. Once saved to your practice’s electronic record or files, documentation received from CIS View, including but not limited to results, reports or notes, is not to be altered. In the event that there is a discrepancy, the legal patient medical record (that pertains to care provided at Children’s) resides within the Health Information Department at Children’s Hospital and Regional Medical Center.
How do I get access?
To be a connected provider, you must complete the CIS Remote Access Participation Agreement for Community Providers. After you have completed the necessary steps, you will receive a username and password. Contact your office manager if you have not already received this information.
If your clinic has yet to sign-up for this service, please contact the Physician’s Relations office.
Do I use the same login that I use for CIS/CPOE or for the Secure site on the Medical Staff Website (MSWS)?
Initially, PACS Web will require a new account to be created that will use the same username as your existing access. You will be required to change your password which can be set to the same as your other accounts. However, these accounts are separate and will not automatically synch when one requires a password reset.
Is Children’s Care Gateway only available to the providers?
CIS View is available to both providers and designated office staff members, PACS Web will only be accessible by providers.
Will I still have access to the CIS?
If you currently have access to CIS, this will not be revoked.
Will CIS View and PACS Web work on a Mac?
Yes, for CIS View if you have the correct browser. PACS Web will not work as it requires Active X controls for use.
Review which browsers are supported.
What are the technical requirements for accessing the information at Children’s Care Gateway?
Review the system requirements for using Children's Care Gateway.
Why do we have to log in separately for each application in Children’s Care Gateway?
Currently, you have to access them separately. Children’s is working on a single sign-on solution that will log you into all applications (that you have access to) at the same time.
Do the applications in Children’s Care Gateway have the same system requirements?
No, please see the list of system requirements outlined above.
Will I have to renew my password every 90 days?
Yes. It is standard policy at Children’s that all passwords should be changed every 90 days.
How do we update our user list (add or delete or change practice info)?
Call (206) 987-1111 or e-mail Children’s Help Desk and a representative will assist you.
What do I do if I don’t see my patient’s name when I log on?
Call (206) 987-1111 or e-mail Children’s Help Desk and a representative will assist you.
What do I do if I see incorrect information in a patient’s record?
Call (206) 987-1111 or e-mail Children’s Help Desk and a representative will assist you.