About Your Bill

Why did I get more than one bill?

In most cases, you will receive two bills.

1. One of the bills will be from Seattle Children’s and include things like:
   • Facility charges for procedures, clinic appointments and room charges for staying overnight. Your insurance company may identify your procedure as a “surgery” on the Explanation of Benefits they send you, even if you did not have a surgery.
   • Diagnostic testing like lab or radiology (X-ray) services
   • Therapy services like audiology, physical therapy, occupational therapy or speech and language services
   • Professional services provided by Children’s nurse practitioners, physician assistants, dentists, psychologists and pathologists.
2. The second bill will be from Children’s University Medical Group (CUMG) if your child saw a doctor. It will include charges for a doctor’s clinical expertise.
• If your child received care from Children's Home Care Services, Dental Medicine or Odessa Brown Children's Clinic, you will get separate bills for these services.
• If your child sees a doctor who is not part of CUMG, you may receive a separate bill from that doctor's office.  

Learn more about clinic and urgent care facility charges (PDF).

Who might bill me for services and how do I contact them?

Here are some of the most common groups that may bill you:

• Children's University Medical Group (CUMG) handles billing for most doctors who provide care in Children's clinics and hospital. Contact CUMG at 206-987-8455 or toll-free at 888-675-2864. Office hours are Monday through Friday, 8 a.m. to 3:30 p.m.
• Seattle Cancer Care Alliance (SCCA) handles billing for some doctors who provide care at Children's. Call 206-288-6226 or toll-free 800-304-1763.
• University of Washington Physicians (UWP) handles billing for some doctors who provide services at Children's. Call 206-543-8606 or toll-free 888-234-5467.
• Airlift Northwest bills for transportation by airplane, helicopter or ambulance. Call 206-521-1616 or toll-free 866-245-4373.
• American Medical Response bills for ambulance transportation. Call toll-free 800-228-7601.

Why does my bill list charges for a doctor my child didn't see?

Some doctors who provide services don't meet face-to-face with your child. For example, a radiologist may evaluate your child's X-rays or other test results without seeing your child in person.

What should I do if I think there is a mistake on my bill?

If you think there is a mistake or have other questions about your bill from Children's, please contact us.