Seattle Children's CPI Consulting
Pat Hagan, President and COO, teaching CPI methods.
Seattle Children’s is one of the first medical centers in the country to apply the Toyota Motor Company's successful improvement methods to healthcare.
Children’s is committed to using Continuous Performance Improvement as a transformative way to deliver the best healthcare to patients and families.
Download our brochure (PDF) for more information on results and outcomes, and details about our two-day CPI showcase seminar. You may also be interested in comments from CPI showcase attendees (DOC). For dates and to register, please see below.
Children’s staff using Continuous Performance Improvement methods
Children’s Continuous Performance Improvement approach provides a reliable means to address and improve the basic building blocks of healthcare: quality, safety, cost, delivery and engagement. CPI is the foundation of Children’s management philosophy and strategic plan. At the heart of this effort is our patients, and a pledge to find better ways to deliver the highest service and value while removing wasteful practices. Ultimately, this work helps support our ambitious mission to prevent, treat and eliminate pediatric disease.
The news of Children’s progress with Continuous Performance Improvement in healthcare began to spread. We received increasing requests from healthcare organizations around the country who wanted to learn about what we were doing and how we did it.
To better serve these requests, and as part of Children’s role as an academic institution, we developed Seattle Children’s Hospital CPI Consulting to share details of our CPI journey with others.
CPI Consulting brings together experts with more than a decade of experience to demonstrate how to improve all aspects of the practice and delivery of medicine. The consulting team can offer you insights about their experiences with this method and provide interactive courses and tools to help you begin your own performance improvement journey.
Seattle Children’s invites you to join us for innovative, highly interactive training programs that will teach you the strategy and approach to apply Continuous Performance Improvement techniques at your organization.
News coverage in The Washington Post
Children's CPI approach is receiving interest from healthcare peers, policymakers and the public from around the country. Children's is committed to sharing advances about ways to remove waste from healthcare and inform the healthcare-reform process. Recently, The Washington Post published a guest opinion piece about applying CPI in healthcare by Pat Hagan, Children's president and COO. Read "Waste Not, Want Not: The Key to Reducing Costs."
Courses
Two-Day CPI Showcase Seminar
Staff involvement in CPI
This two-day showcase focuses on Seattle Children’s adoption of CPI as its primary method for achieving our strategic goals and as the means to continuously improve the efficiency and flow of pediatric health care delivery.
Learn how Children’s applies the CPI philosophy to improve operational performance and the patient experience, including key progress in five areas: quality, cost, delivery, safety and engagement.
Instruction includes tours, discussions and breakout sessions focused on implementing CPI.
Fees
$1,800 (breakfast, lunch and breaks included)
Joan Wellman and Associates
Seattle Children’s has a longtime partner in our CPI efforts, Joan Wellman and Associates, Inc. (JWA). CPI experts from JWA have been constant collaborators in our quest to implement Continuous Performance Improvement and to support transforming our staff, practices and culture.
Lean Leader Training (Offered by JWA)
This week-long training equips executives, managers and internal consultants with basic knowledge of the core Toyota System principles and how they apply to healthcare. Instruction includes lecture, exercises, simulation, application case studies in local hospitals and a trip to a local manufacturing site that uses the Toyota Motor Company's improvement methods.
Contact CPI Consulting
Sue Cowan
Seattle Children’s
4800 Sand Point Way NE
Seattle, WA 98105
206-987-2003