Transforming Healthcare via Continuous Performance Improvement (CPI)

CPI Doctor 2Seattle Children's Hospital is one of the first medical centers in the country to apply the methods and scientific rigor of the Toyota Production System to healthcare. Seattle Children's adaptation of this method is an organization-wide philosophy and improvement approach called Continuous Performance Improvement (CPI).

This improvement program is a transformative way to remove waste from systems and processes, thereby improving quality and safety to deliver the best healthcare to patients and families. Importantly, when we improve quality and safety, we reduce costs. Seattle Children's is dedicated to making ongoing improvements to the basic building blocks of healthcare: Quality, Safety, Delivery, Cost and Engagement.

Over the last decade, adoption of CPI with active involvement of our expert caregivers has yielded tremendous results. Through CPI, physicians, nurses, residents, administrators and hospital staff are actively engaged in a culture of continuous performance improvement. CPI allows us to evaluate and improve healthcare from a patient and family perspective, better support our people, adopt new practices and respond to economic challenges. It is also proving to be a reliable means to advance core clinical, education and research programs. Ultimately, this work helps support our ambitious mission to provide hope, care and cures to help every child live the healthiest and most fulfilling life possible. In summary, CPI has been transformative at Seattle Children's, and we believe it can transform our national health care system as well.